Enabling effortless grievance submissions, and management to achieve workplace compliance

This is an extension of SAP SuccessFactors HCM that helps organizations manage grievances end-to-end seamlessly in one place. It provides a SaaS app where grievance data can be stored in a single, secure location and offers a tracking and monitoring system for complaints filed in the workplace. With integrated Joule capabilities, users can interact with grievance data using natural language to create, retrieve, update, and track grievances.

Benefits

  • Enable effortless grievance reporting

    Empower employees with a simple, intuitive grievance submission process—just a few clicks to officially record their concerns. Automated workflows ensure swift processing and timely resolutions.

  • Achieve seamless integration with SAP Build Work Zone and SAP SuccessFactors

    The application is available within SAP Build Work Zone on SAP BTP for a seamless and adaptable experience. It can be easily embedded as a portlet in SAP SuccessFactors for organizations already leveraging SAP SuccessFactors, ensuring a smooth and uninterrupted workflow.

  • Provide an end-to-end secured and intuitive user interface

    You can access the cloud application, which is secure from end to end, using SAP Authorization and Trust Management service. The front end application is built as an SAP Fiori application, and it is very intuitive to access by the end users.

  • Ensure complete transparency with audit trails

    Maintain a comprehensive history of grievance activities, updates, decisions, and outcomes, improving accountability, transparency, and compliance throughout the grievance lifecycle.

  • Enable seamless connectivity with external systems

    Integrate with external enterprise systems to exchange relevant grievance data seamlessly, reducing manual data entry and enabling consistent information across connected applications.

Features

Enable data-driven grievance analytics

Empower management with grievance analytics through weekly, monthly, and yearly trends, severity analysis, department and location insights, repeated-offender patterns, and status tracking for informed decision-making.

Enable data-driven grievance analytics
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Provide secure, role-based, and transparent grievance management

Ensure secure access through Role-Based Permissions (RBP), while enabling committee voting and decision-making and maintaining complete audit trails of grievance activities, updates, decisions, and outcomes throughout the grievance lifecycle.

Provide secure, role-based, and transparent grievance management
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Enable effortless grievance reporting and lifecycle management

Empower employees to submit and manage grievances through an intuitive interface, with severity, target dates, department, location, outcome notes, audit trails, automated SAP BTP workflows, and export and email capabilities supporting efficient grievance management.

Enable effortless grievance reporting and lifecycle management
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Plans and pricing

Technical Information

Solution typeExtensions and Add-onsCategoryTalent ManagementIndustryProfessional Services, Industrial Manufacturing, Utilities, Public SectorWorks with SAP SuccessFactors HCM CoreSAP Business Technology Platform

Resources

Blog on SAP Community Network about Grievance Tracking application

LinkedIn Blog

SAP BTP extension solution for SAP SuccessFactors HCM Grievance Tracking and Management

Publisher