Accelerate quote-to-cash success with a self-service hub driving adoption and automation
This solution is a unified self-service hub that helps customers onboard faster, learn proactively, resolve issues independently, and optimize quote-to-cash processes. This portal delivers a consistent self-service experience across subscriptions, billing, payments, and disputes, regardless of the SAP billing solution in use. With real-time integration, customers access the latest data to make faster, more informed decisions
Benefits
Launch quote-to-cash self-service journeys in weeks
Use preconfigured self-service journeys across account management, billing support, payments, renewals, and disputes, aligned to SAP best practices. Reduce design effort and rework and roll out a modern self-service experience faster.
Extend SAP quote-to-cash capabilities without rebuilding the portal
Add a customer-facing self-service layer that works with standard SAP business objects, application programming interfaces, and the SAP security model. Scale to new products and business changes while reducing cost to serve and improving customer experience.
Reduce billing queries and improve payment success
Enable customers to resolve common billing questions through guided self-service, including invoice clarification, charge explanations, and dispute initiation. Provide clear payment visibility and guided payment support flows to improve on-time payments and reduce support workload.
Features
Give Customers a Unified Subscription and Account view
Provide a single dashboard for active subscriptions, current balance, upcoming charges, and recent transactions. Customers can instantly understand what plan they are on and what they owe without raising a ticket or switching systems.
Provide Invoice Access and Downloadable Invoice Copies
Enable users to access current and past invoices through the portal. Invoices can be downloaded in a shareable, printable format for record keeping, and printed when needed.
Show Unbilled Charges before Invoicing
Give customers real-time visibility into unbilled charges before invoice generation, including usage-based charges and one-time fees. Improve cost transparency, reduce billing surprises, and support proactive spend control.
Plans and pricing
Quote-to-cash Essentials Edition
Annual subscription, yearly paid. Includes all functions such as order and subscription management, billing, invoices, payments, and usage, plus one-time deployment.
- Minimum contract 1 year
Annual subscription, yearly paid. Includes all functions such as order and subscription management, billing, invoices, payments, and usage, plus one-time deployment.
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Revenue Management |
| Industry | Insurance, High Tech, Travel and Transportation, Telecommunications, Cross-Industry |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Customer Adoption & Self-service Hub for Quote-to-Cash
Customer Adoption and Self-service Hub - Solution Brief
Customer Adoption and Self-Service Hub for quote-to-cash: Solution brief
Publisher
Mobolutions, LLC
Mobolutions is a monetization transformation partner that helps organizations modernize quote-to-cash and finance operations with SAP solutions. We design and implement SAP billing and revenue management, SAP S/4HANA finance, and customer self-service experiences that support subscription, usage-based, and consumption-based business models. Mobolutions focuses on outcomes such as faster time to value, fewer billing inquiries, improved payment experiences, and stronger revenue control.
