Make event feedback more convenient and efficient
Optimize the internal process of issue reporting by transforming tickets into a knowledge base and analyzing tickets to prevent repeated issues. It can be integrated with your SAP S/4HANA system to report, track, and provide feedback on issues within the system.
Overview
Provide prompt responses to issues and feedback
Allocate personnel according to rules, and process documents through the workbenches of users and processors. Support document transformation knowledge to improve the efficiency of enterprise problem-handling.
Support the use of low-code flexible configuration pages and views
Support customers to use low-code implementation to configure pages, views, pop-ups, and value lists based on their own needs and scenarios. The solution has a high degree of configuration flexibility and extensibility for different scenarios.
Improve the ability of cross-functional collaboration and delivery
Enterprise cross-departmental process collaboration and the delivery of request content can be achieved through the solution's portal, service request, survey, knowledge, and other functions.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Consumer Products, Engineering, Construction, and Operations, Insurance
Compatibility
Works with
Features
Have a comprehensive bill allocation and circulation rules
The system has comprehensive rules for document allocation and processing with strict process control, visual progress tracking, and timely response prompts for submitted documents. This makes it easier to achieve automated document circulation and digital transformation for your enterprise.
Provide a unified workspace for document processors
The platform collects and process documents, with which users can view the documents they have processed and their corresponding status, as well as other documents within their authorized scope. Users can also customize their work tasks and filters, improving work efficiency.
Use a low-code designer to define different views
Implement low-code designs such as workflows, pages, views, and service items. Customers can customize and configure different field logics and view styles according to their preferences and habits, offering high degrees of freedom and diverse customization capabilities.
Plans and pricing
Free Trial
In this version you can try our solution including all the features.
Try and see how it will benefit your company.
Setup on HAND POC instance only
Includes 1 Users For 14 DaysFree- Maximum contract 14 days
In this version you can try our solution including all the features.
Try and see how it will benefit your company.
Setup on HAND POC instance only
Includes 1 Users Basic Edition
Work Order Management System Solution
Standard Knowledge Base Solution
Int Robot Solution
Includes 20 Users Per YearEUR 19,900.00Work Order Management System Solution
Standard Knowledge Base Solution
Int Robot Solution
Includes 20 Users Additional Pricing Options Available
Please contact the publisher for more details about the plans and pricing available for this solution
Price upon requestPlease contact the publisher for more details about the plans and pricing available for this solution
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Resource Planning |
| Industry | Cross-Industry, Retail, Consumer Products, Engineering, Construction, and Operations, Insurance |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Compliance |
Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers. |
Resources
HAND-ZKNOW YQ cloud platform Introduction
Marketing Promotional
User Manual
Publisher
Hand Enterprise Solutions Company Ltd.
Hand Enterprise Solutions was found in 1996 and listed on the Second Board of the Shenzhen Stock Exchange in 2011. With the overseas extension of customer information demand, HAND now has the ability to provide local implementation and support service to customer in overseas market.
