Produce email drafts using AI based on previous exchanges.
Generate an e-mail or a response email based on the previous e-mail reply and purpose selected by the user for which an e-mail needs to be drafted, thus streamlining the service and support process making it easier for service agents to focus on processing of cases.
Overview
Service Email Automation
Reduce the time and effort that service agents spend on drafting e-mails and help them focus more on other productive tasks
Accurate Email Drafting
Generate e-mails accurately with correct spellings and grammar without having to worry about spell-check and corrections
Service Process Streamlining
Streamline the service and support process making it easier for service agents to focus on processing of cases
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP Service Cloud Version 2, E-mail Draft Recommender
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
- Contract duration available upon request
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
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