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Create personalized, relevant, and omnichannel commerce experiences

Give a consistent customer experience across all channels – from mobile, social, and chat to contact center and in-store. Support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management.

Solve your specific commerce needs

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Drive omnichannel success

Today people want shopping to be easy and enjoyable whatever the product. See how SAP Hybris Commerce Cloud meets those expectations and delivers great experiences by engaging with your customers anywhere, any time.

Drive revenue with a community built for commerce

Attract visitors, convert prospects, and engage customers with relevant and readily available content that is designed to influence and accelerate purchase decisions. 

360-degree view of customers

Give your customer support agents a snapshot of who the customer is, their brand, product and service affinities, and tooling to help the agent make relevant recommendations.

Choose your SAP software for commerce

SAP Hybris Commerce Cloud

Meet customer expectations and deliver great shopping experiences that build brand loyalty. Give your customers a reason to come back for more by creating a personalized and relevant experience, responding rapidly to changing market conditions, and showcasing your products and services.

  • Cloud deployment
  • Omnichannel commerce
  • Consolidated product information management
  • Personalized search and merchandising
  • Order orchestration and management

SAP Hybris Product Content Management

Make it easy for your customers to find what they want through more effective marketing campaigns, branding, and site search optimization. Keep merchandising information consistent across all channels, while updating catalogs with new products or promotions in less time.

  • Cloud deployment
  • Multichannel content consistency
  • Accessible, consolidated product data
  • Single source for data control

SAP Jam Communities

Build an online community where your customers, resellers, and distributors can collaborate and conduct e-commerce. Understand your customers’ needs and interests, and offer relevant content to guide the final purchase decision.

  • Cloud deployment
  • Collaboration and engagement
  • Optimized content
  • Commerce-focused community
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SAP Hybris Commerce

Give your customers what they want, when they want it, every time they interact with your business – online or in the real world. Deliver consistent and personalized experiences that will turn customers into fans, while getting the tools you need to respond quickly to their changing needs.

  • On-premise deployment
  • Omnichannel commerce
  • Consolidated product information management
  • Personalized search and merchandising

SAP Hybris as a Service on SAP Cloud Platform

Augment and build new, highly flexible solutions rapidly with a microservices ecosystem. Build personalized customer experiences on the fly with the freedom to code in any language, a supportive community, and a set of tools for simplified development.

  • Cloud deployment
  • Secure, trusted, and scalable software
  • Flexible, loosely-coupled services

Transform your business faster with help from SAP Digital Business Services

Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Icon of arrow moving forward, representing acceleration with SAP Digital Business Services

Realize your business goals by simplifying and accelerating your digital transformation

In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.

Icon of people representing enterprise-wide service support from SAP Digital Business Services

Transform your business with unparalleled service support enterprise-wide

SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.

What are leading analysts saying about SAP?

Get the facts

89%
of consumers have decided to go to their provider’s competitor because of a poor customer experience.

Digital Clarity Group

30%
of B2B buyers complete at least half of their work purchases online.

Forrester Research

See how customers are succeeding with SAP

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Expanding into new markets provides massive growth

When Tumi expanded its retail presence with more online storefronts globally, they were able to cut the time to market from months to weeks and grow revenue by $4 million.

Using our commerce content management system

Learn how Alcon delivers a true omnichannel customer experience to its network of eye surgeons and physicians while increasing
effectiveness of its sales force.

Increasing online hits and revenue with SAP Hybris solutions

While combining sites onto one platform, the Annie Selke company used our commerce solutions to encourage customer interaction and boost sales.

Simplify B2B customer experience management

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Encourage engagement with and between customers and communities. Find out why Econsultancy found that B2B companies should embrace online and mobile commerce (m-commerce).

Get the latest news and trends from experts

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Amy Hatch
Senior Marketing Director
SAP Hybris

Prepare for one of the most impactful industrial revolutions

Explore how the consumption economy is forcing brands and businesses – B2B and B2C – to adapt at the speed of change. Get ahead of it with these strategies.

Amy Hatch
Senior Marketing Director
SAP Hybris

Transform your retail business for omnichannel success

Stay one step ahead of the competition by pushing the limits of omnichannel retailing. Review the emerging trends and innovations that you should consider now.

Brian Beck
SVP, E-Commerce and Omnichannel Strategy
Guidance

Achieve cross-channel success with a mobile-first mindset

Take m-commerce by the reigns to drive impressive results – online and in your stores. Check out how some brands are achieving this feat with seven strategies.

Looking for more commerce products to meet your business needs?

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