Improve online patient experience using a COVID-19 chatbot
COVID-19 Symptom Checker Chatbot
Screen patients quickly and reduce call center volume
As COVID-19 cases rise, healthcare providers need a way to provide COVID-19 recommendations and information without tying up limited practitioner and call center resources. A COVID-19 symptom checker chatbot was built to address these issues by improving online patient experiences with faster and more accurate responses to COVID-19 inquiries.
Reduce call loads and volumes for call centers.
Rapid prescreening of patients for COVID-19 symptoms
Serve a diverse patient base with multiple language support
Quick realization of intelligent technologies
Architecture for this use case
Solve the problem with SAP Business Technology Platform
What is the challenge?
Call centers overwhelmed with COVID-19 inquires and testing requests need to reduce call loads and volume, connect urgent patients with healthcare practitioners quickly, and enable other callers to get online answers to their questions.
What is the solution?
By deploying the COVID-19 symptom checker chatbot in your desired patient access channels, you can automate tasks and reduce long wait times for healthcare call centers.
What is the outcome?
The COVID-19 symptom checker chatbot offers patients a real-time, mobile-accessible solution that provides accurate responses to COVID-19 inquiries, while reducing call center demand and response times.
Dive deeper into this use case
The Discovery Center offers comprehensive information about the services needed to run this use case as well as detailed technical information.
Bill of materials
Learn more about the services you will need to run this use case in the Discovery Center.
Customers can use the SAP Business Technology Platform pricing estimator to calculate the required investment for a particular project. Scale up or down on services as required. Consult your SAP Account Executive regarding your specific licensing needs.