SNP: Driving HR innovation and growth with SAP SuccessFactors solutions and SAP Preferred Success
Explore SNP’s journey with SAP
As a global software consulting company with over 1,500 employees, SNP Group embarked on a strategic initiative to modernize its HR landscape. The goal was to improve efficiency, support a growing and mobile workforce, and provide managers with intuitive, accessible tools. To achieve this, SNP implemented SAP SuccessFactors HCM, a suite of cloud-based solutions for human capital management (HCM). But the technology alone wasn’t the full story. The project’s success was accelerated and safeguarded with the help of SAP Preferred Success services.
| Industry | Region | Company Size | Partner |
| Professional services | Heidelberg, Germany | >1,500 employees | scdsoft AG |
on-time go-live, with successful data migration from test to production.
average response time for critical deployment issues.
of manual HR workflows automated within weeks of implementation.
Project Manager, SNP Group
Driving business continuity through expert collaboration
SNP Group provides software and consulting services for companies worldwide. For more than three decades, SNP has propelled companies toward a digital and connected future on SAP solutions.
As a growing company with a presence in 20 countries, SNP realized it needed more modern, intuitive, and accessible HR tools for its more than 1,500 employees. Its legacy environment simply didn’t align with the demands of a distributed workforce.
Approvals required VPN access to on-premises systems, which stood in the way of increasingly global ways of working, especially for leaders on the move. Not only that, but the business relied heavily on manual workflows, and as much as 70% of all HR processes were manual.
With more than 15,000 successful SAP solution projects completed for customers to date, SNP felt confident about what solutions it should choose for its HR technology transformation. However, the company knew it would need help migrating its data and meeting its ambitious go-live goals.
Resolving go-live challenges with confidence
For SNP, adopting SAP SuccessFactors HCM was more than a system upgrade—it was a shift toward a more connected, user-friendly, and mobile-enabled HR environment. With the SAP Preferred Success service, the company was never alone. The service helped SNP overcome technical challenges, maximize user adoption, and begin to unlock new efficiencies.
As SNP approached the final stages of its implementation of SAP SuccessFactors solutions, a technical hurdle put the go-live timeline at risk: data wasn’t able to sync from the test instance to production.
Faced with this challenge, SNP turned to the service team for SAP Preferred Success. The customer success manager from SAP quickly stepped in to assess the situation, provide technical options, and rally internal SAP experts to support a resolution. Vaneeta Rani, project manager at SNP, explains, “We asked our customer success manager if he could help us save our go-live date, and he did. He gave us a solution, and the support team from SAP helped us proceed with the instance sync.”
With SAP Preferred Success helping ensure a successful cutover, SNP was able to proceed as planned, maintaining momentum, confidence, and business continuity.
The value of this collaboration was recognized not only by SNP but also by the implementation partner for the project, scdsoft AG, who experienced the impact firsthand. Altan Karakul, SAP SuccessFactors solutions architect at scdsoft, explains, “As a long-time implementation partner for SAP SuccessFactors HCM, I’ve worked on many projects, and the support provided through SAP Preferred Success truly stood out. Response times were consistently fast and reliable, with expert guidance and real value throughout the project and beyond. I recommend the service to every customer. It was key to our implementation success.”
Laying the groundwork for scalable innovation
SNP’s engagement with SAP Preferred Success didn’t end with the initial deployment. As an SAP gold partner, SNP brings extensive SAP expertise to support its ongoing digital initiatives and growth. The company continues to leverage SAP Preferred Success services as it plans to expand into new cloud offerings from SAP.
After go-live, accurate and real-time reporting became essential. During a discovery workshop offered through SAP Preferred Success, SNP enabled business users to create and tailor reporting stories, empowering better decision-making. Each interaction with SAP Preferred Success has given employees across the business greater confidence in their new HR solutions.
That confidence reflects the value SAP Preferred Success has delivered: resolving critical go-live issues, empowering project teams, accelerating adoption, and enabling greater business agility.
As a next step, SNP is preparing to implement talent management features in SAP SuccessFactors solutions and integrate SAP SuccessFactors HCM with SAP Concur solutions to manage employee travel expenses.
Project Manager, SNP Group
Embracing automation and future innovations
Whether helping avoid costly go-live delays or delivering a modern employee experience, SAP Preferred Success continues to be a catalyst for SNP’s ongoing transformation. It provided a model the company plans to replicate in future SAP solution projects, including a future move to SAP Cloud ERP solutions.
The ongoing collaboration with SAP Preferred Success helps ensure SNP remains well positioned to address evolving HR needs and capitalize on future innovations, including AI.
SNP is exploring how AI and automation in SAP SuccessFactors solutions can further streamline HR processes and enhance decision-making. While still in the initial phases, the team already values automated workflows and mobile approvals that save significant time.
Based on positive testing and feedback following the activation of the Joule copilot, SNP has decided to invest in premium AI units to unlock the full potential of AI-assisted capabilities.
From implementation success to cutting-edge AI capabilities, SNP is reshaping HR to meet the demands of a dynamic future. Backed by SAP Preferred Success, the company is generating real business impact today while preparing to lead tomorrow’s innovations.
Featured partner
scdsoft AG is a German consultancy specializing in human capital management system architectures. An SAP silver partner, scdsoft works with clients across industries to maximize the impact of SAP SuccessFactors HCM as the core of a full-scale HR digital transformation.