MITSUI KNOWLEDGE INDUSTRY: Embarking on a journey of digital transformation with proactive support
Laying the groundwork for innovation
Systems integrator MITSUI KNOWLEDGE INDUSTRY CO. LTD. embarked on a transformative journey to enhance its digital infrastructure and operational efficiency. Leveraging SAP Preferred Success services, the company has successfully navigated the complexities of modern IT demands, achieving remarkable results and setting the stage for future innovations.
| Industry | Region | Company Size |
| Professional services | Tokyo, Japan | 2,671 employees |
Manager, Digital Strategic Promotion Division, Corporate Planning Administrative Unit, MITSUI KNOWLEDGE INDUSTRY CO. LTD.
Establishing a foundation for tailored extensions to enhance processes
MITSUI KNOWLEDGE INDUSTRY has long been recognized as a leader in systems integration, providing comprehensive IT solutions to a diverse range of clients. As part of the Mitsui Group, MITSUI KNOWLEDGE INDUSTRY operates with a commitment to excellence and innovation. Its digital strategy promotion division has been at the forefront of its efforts to modernize its internal IT infrastructure.
In 2020, MITSUI KNOWLEDGE INDUSTRY adopted SAP S/4HANA Cloud Public Edition, marking a significant step toward embracing cloud solutions. This decision was driven by the need to enhance operational efficiency and streamline processes. The fit-to-standard approach provided a solid foundation, but the company recognized the potential for further optimization through tailored extensions. This journey began with a focus on understanding the intricacies of SAP offerings and aligning them with MITSUI KNOWLEDGE INDUSTRY’s strategic objectives.
Manager, Digital Strategic Promotion Division, Corporate Planning Administrative Unit, MITSUI KNOWLEDGE INDUSTRY CO. LTD.
Selecting the right tools for transformation
The selection of solutions and services from SAP was a critical phase in MITSUI KNOWLEDGE INDUSTRY’s digital transformation journey. The company chose SAP S/4HANA Cloud Public Edition for its robust capabilities and scalability. This cloud ERP solution enabled the company to integrate business functions, providing real-time insights and fostering collaboration across departments.
To complement SAP S/4HANA Cloud Public Edition, MITSUI KNOWLEDGE INDUSTRY leveraged solutions on SAP Business Technology Platform (SAP BTP), including SAP HANA Cloud and the SAP Analytics Cloud solution. These facilitated automation and data integration, enhancing overall operational efficiency. The decision to invest in the SAP Preferred Success service for SAP Business Technology Platform, expanded edition was influenced by the company’s previous positive experience with SAP Preferred Success for SAP S/4HANA Cloud Public Edition. The need to address performance issues and optimize information systems through expert validation and guidance was paramount.
MITSUI KNOWLEDGE INDUSTRY’s collaboration with its customer success manager (CSM) from SAP proved invaluable. Together, MITSUI KNOWLEDGE INDUSTRY and the CSM assessed the maturity of the company’s systems and planned activities to achieve the desired outcomes. Specific efforts included migrating add-ons from SAP BTP for the Neo environment to the Cloud Foundry runtime for SAP BTP and conducting performance tuning to support smooth operations. The expertise provided by SAP enabled MITSUI KNOWLEDGE INDUSTRY to navigate the complexities of digital transformation with confidence.
Delivering cost reductions, efficiency gains, and knowledge transfer
Nearly a year into the implementation of SAP Preferred Success for SAP Business Technology Platform, expanded edition, MITSUI KNOWLEDGE INDUSTRY has witnessed significant business impact. One of these benefits has been a reduction in development and maintenance costs. By leveraging SAP’s product philosophy and engaging in proof-of-concept initiatives, MITSUI KNOWLEDGE INDUSTRY gained valuable implementation know-how. Expert discussions and guidance from SAP facilitated a deeper understanding of product capability and its potential application.
The gains in expertise as an SAP partner have been substantial. The company has enhanced its ability to develop and deploy innovative solutions, positioning the company as a thought leader in the industry. The collaboration with SAP has also fostered a culture of continuous improvement, with a focus on optimizing processes and delivering value to clients.
The performance-tuning efforts have improved system efficiency, enabling MITSUI KNOWLEDGE INDUSTRY to handle increased workloads with greater ease. Migration to the Cloud Foundry runtime for SAP BTP has provided a more flexible and scalable environment, supporting the company’s growth and expansion plans. Overall, the partnership with SAP has been instrumental in driving MITSUI KNOWLEDGE INDUSTRY’s digital transformation and achieving tangible results.
Expanding the transformation journey’s horizon
Looking ahead, MITSUI KNOWLEDGE INDUSTRY remains committed to its digital transformation journey. The focus on migration to the Cloud Foundry runtime for SAP BTP and application development on SAP Cloud Application Programming Model continues to be a priority. The company seeks ongoing expert advice from SAP to enhance productivity and quality in development. The collaboration with SAP is expected to yield further innovations and improvements, enabling MITSUI KNOWLEDGE INDUSTRY to stay ahead in the competitive landscape.
The future of MITSUI KNOWLEDGE INDUSTRY’s digital strategy is centered around customization for specific use cases. The ability to tailor solutions to meet unique business requirements is a key advantage of SAP offerings. The company is also exploring the role of supercomputers in training large language models to enhance its capabilities. The integration of advanced technologies and continuous learning will drive its success in the years to come.
In conclusion, MITSUI KNOWLEDGE INDUSTRY’s journey with SAP has been marked by strategic decisions, collaborative efforts, and remarkable outcomes. The partnership has empowered the company to navigate the complexities of digital transformation with confidence and achieve its goals. As it continues to expand its horizons, collaboration with SAP will remain a cornerstone of its success, driving innovation and excellence in the digital age.