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Vodafone Group: Standardizing 85% of core business processes across 24 countries

Explore Vodafone’s journey with SAP

Vodafone Group needed to give its customers amazing service and deliver a better user experience to every employee. With SAP’s help, Vodafone created a single digital foundation based on SAP S/4HANA and deployed it across mission-critical areas like HR, procurement, finance, and more. Now with one version of the truth, Vodafone runs its global enterprise everywhere with greater confidence and consistency.

>300 million

customers served worldwide.



of core business processes standardized across 24 countries.


global employees supported.

Holger Grewe
Head of Corporate Transformation, Vodafone Group

We have managed to optimize our operations and be far more efficient, eliminating all the complexity from our landscape.

The Challenge

Consolidate various system landscapes with global consistency

It is hard to imagine a technology changing the modern world more than the smartphone. Every day, there are millions of us who use a single device to talk with friends, take videos, share photos, check e-mail, get driving directions, or go shopping. As one of the world’s largest telecommunications companies, Vodafone Group connects more than 300 million people worldwide. 


Vodafone believes that tomorrow’s communications services will continue to transform our lives in powerful ways. Company leaders are already preparing for this future by making significant changes – starting from within.


 “Vodafone has been growing in recent years to strengthen its portfolio of services and expand into new geographies,” says Ignacio Garcia, CIO of Corporate Information Systems at Vodafone Group. Garcia explains that growing through acquisitions resulted in various system landscapes and often inconsistent business practices throughout the group of companies. “We needed to operate as a single global organization and drive further innovation across the entire business,” Garcia notes. “To do that, we needed to run our company with a consistent, digital-first focus.”



SAP SuccessFactors solutions help our people consume HR services in a way that suits them best.

Marc Starfield
Group Head of HR systems, Vodafone Group plc

The Solution

Migrate complex and disparate ERP environment to SAP S/4HANA

The need for global consistency led to big changes at Vodafone. The company migrated its complex and disparate ERP environment to SAP S/4HANA to help accelerate the pace of innovation with support for end-to-end processes and intelligent technologies. Vodafone digitalized key business areas with rollouts of SAP SuccessFactors, SAP Ariba, and SAP Concur solutions. 


While this was a massive transformation covering more than twenty countries, Vodafone and the project benefited from some strong partnerships along the way. This included support from implementation partner Accenture plc, SAP Services and Support, and customer success experts from SAP. 


 “SAP Services and Support has been a proven partner for many years,” says Holger Grewe, Head of Corporate Transformation at Vodafone Group. “So, it was a natural choice to have them with us from the beginning for technical design, migration workshops, cut-over planning, and go-live support.”



Some say digital first, but we have become a digital-only business.

Ninian Wilson 
CEO, Vodafone Procurement Company 


The Result

Standardized more than 80% of its core business and boosted automation levels to over 60%

Standardization and automation help Vodafone achieve cost synergies and efficiencies, freeing its employees to work with data and focus on customer expectations. Vodafone is also simplifying the workplace for its global employees in areas such as HR, travel and expense, and supply chain, knowing that empowered employees are more agile in their interactions with customers and stakeholders.


Vodafone now has one data model that is standard across its footprint, which helps the whole group become a data-driven enterprise with access to business-wide insights. In addition, new capabilities like machine learning and advanced analytics will help Vodafone develop the next generation of products and services. Vodafone is confident that today’s transformation will enable the company to build a digital future that works for everyone. “These changes are helping Vodafone work as one company,” Grewe says. “So people around the world will stay better connected.”


Using the power of the technology was fundamental. Having a single data model, a single way to optimize and understand the different markets.

Ignacio Garcia
CIO of Corporate Information Systems, Vodafone Group plc

Employees are happier because they are reimbursed quickly . . . with SAP Concur solutions, we have expense reports that almost write themselves.

Gary Allen 
SAP Concur and Cross-Functional Program Manager, Vodafone Group plc

SAP helps Vodafone run better

Key business outcomes and benefits

  • Higher efficiency and lower error rates, thanks to increased automation
  • Optimized maintenance and system performance through improved standardization 
  • Improved employee Net Promoter Score related to a better user experience
  • Faster month-end close cycles  

Featured solutions and services

  • SAP S/4HANA - A complete enterprise resource planning (ERP) system with built-in intelligent technologies
  • SAP SuccessFactors - Transform human capital management (HCM) with HR software that helps employees achieve their goals – and yours.
  • SAP Ariba - Manage supplier information, lifecycle, performance, and risk – all in one place – with supplier management solutions from SAP.
  • SAP Concur - Connect all your travel and spend data in one place to simplify spend management and control cash flow proactively.
  • SAP MaxAttention - Access the services, methods, tools, and expertise that you need to succeed through the SAP MaxAttention program.

About Vodafone

Vodafone Group plc is a leading telecommunications company. It is the largest mobile and fixed network operator in Europe and a leading global IoT connectivity provider.

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