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SAP HANA Enterprise Cloud ("HEC") Services Documentation

Welcome to the SAP HANA Enterprise Cloud (HEC) Services Documentation site, where you can find the various Roles and Responsibilities documents for SAP’s HEC offerings, including Production, Project (Cloud Start), Cloud Private Option (CPO) and HyperCare. You can also find the Service Description Documentation for SAP HEC’s Application Management Services (AMS), Enhanced Managed Services (EMS), Disaster Recovery, and SAP S/4HANA, Cloud Private Option.  All Documentation is provided in PDF format only. Prior versions of Documentation, if applicable, are not displayed on this site but can be made available upon request. Please contact your SAP HEC Sales Executive or SAP HEC Customer Service Engagement Manager directly to request prior versions.

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