Skip to Content
聯絡我們

Customer Experience and E-Commerce Solutions for Small Business

Delight customers now, and in every other moment that matters – with our CRM and e-commerce software

Bring marketing, sales, e-commerce, and customer service systems together – with SAP solutions for small business and midsize companies. Create seamless experiences that engage today’s omnichannel customers. And take advantage of the latest technology – on-premise or in the cloud – to gain insight, predict behavior, and adjust your business in a heartbeat to serve your customers.

See what our customers are saying

Engage your customers

Provide a consistent and meaningful customer experience across every channel with our solutions for sales, customer service, marketing, and e-commerce.

SAP Digital CRM

SAP Digital CRM brings together sales, service, and marketing to give your small business or midsize company a complete customer engagement solution. Get up and running in minutes, and start making every sales and service engagement a personal connection. 

SAP Digital Consumer Insight

Access anonymized mobile data that shows how many consumers pass through a chosen location each hour – and where they come from. This analytics service for small and midsize retail business can provide detailed insight into pedestrian demographics. 

SAP Hybris Commerce, Edge edition

SAP Hybris Commerce, Edge edition, packages the core features of our market-leading ecommerce software to meet the needs of SMEs. It integrates all customer touchpoints on a single platform – including online, mobile, point of sale (POS), and more. 

SAP Hybris Cloud for Customer

This cloud CRM portfolio can help your team form personal connections that drive customer engagement across all channels. Take advantage of best-in-class contact management, customer analytics, and more – to sell smarter and deliver better service. 

Satisfying the 21st century consumer

Previous

IDC Brief: Improving customer experience

How can small and midsize companies maintain a competitive advantage over their larger competitors when it comes to delivering personalized experiences to their customers — even as customers now engage more through mobile apps, social media, and e-commerce? Learn how in this IDC infobrief.

RIP voice-centric customer service

The days of the voice-centric contact center are over. In order to survive, companies not only need to add the digital channels customers expect – they need to provide assisted digital service connected to all other channels and business insights.

Next

See what the SAP community is saying

Previous

Is The Personal Touch Possible In The Digital Economy?

To stay relevant and maintain a connection with customers, companies need to individualize the customers’ experience across channels.

How Customer Engagement Can Boost Your Bottom Line

Hear from the Small Business and Entrepreneurship Council’s Entrepreneur-in-Residence about how growing companies can leverage customer engagement to boost their bottom line.

Next

4 Facts About Consumer Behavior to Help Grow Your Retail Business

It takes a lot to keep a retail location running smoothly. The key to acquiring new customers is to have a good understanding of consumer behavior. Read this blog on the Growth Matters Network, a new community for small and midmarket business topics. It’s a place to learn, share, and connect with others who – just like you – are determined to grow and transform their businesses.

Find an SAP Partner

SAP Partners play a key role in helping organizations of all sizes – across all industries – transform and run their businesses. They can help you buy, build, implement, service, and support the SAP solution that best fits your unique needs. Find a trusted professional to work with today.
Back to top