Activate new levels of in-app support that is customized and easily accessible
A fast and efficient route to go live with SAP's digital adoption platform, SAP Enable Now, in as little as 4 weeks. Work with experts who understand your case, customize branding, and connect your business users to SAP standard content in-application, ready for translation.
Service overview
Fast set up of user adoption content and in-app capabilities
Within 4 weeks, SAP consultants lead you to a go-live of in-application support, connecting SAP standard tutorials and existing Customer digital assets, direct to the correct business user via SAP solutions.
Faster return on investment and technology adoption
Reduce costs associated to system deployment when your can deliver the guidance users' require in application. Your team has the knowledge and resources to innovate in real-time as your business evolves.
New capability to identify future digital adoption use cases
Equip and educate your team to replicate a model for future digital learning and communication opportunities. Take action on communication and digital learning related to business critical process from new employee onboarding, or releases to issue resolution.
Details
Solution type
Professional Services
Pricing and service scope
Choose a base plan
Activation service for SAP Enable Now
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Included:
- Customer’s in-app support is setup across 4 of their SAP solutions, with customer branding.
- Initial system configuration completed, including SSO / Identity Management.
- SAP standard and customer content made available/enabled across SAP solutions, ready for customization and translation as required.
- Customer SPOC onboarded.
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Metric:
- One time
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Prerequisites:
- Customer has a valid cloud subscription for the following:
- SAP Enable Now, cloud edition Cloud Service is provisioned.
- Customer provides access to the productive tenant of SAP Enable Now, cloud edition and to the following tiered system landscape of up to 5 officially supported SAP public cloud solutions: Development System, Test System or Production System.
- Customer single point of contact shall be available for 4 continuous weeks from Service kick-off.
- Customer has a valid cloud subscription for the following:
-
Contract duration:
- Estimated duration is 4 weeks.
-
Payment method:
- Invoice and credit card.
- Contract duration available upon request
-
Included:
- Customer’s in-app support is setup across 4 of their SAP solutions, with customer branding.
- Initial system configuration completed, including SSO / Identity Management.
- SAP standard and customer content made available/enabled across SAP solutions, ready for customization and translation as required.
- Customer SPOC onboarded.
-
Metric:
- One time
-
Prerequisites:
- Customer has a valid cloud subscription for the following:
- SAP Enable Now, cloud edition Cloud Service is provisioned.
- Customer provides access to the productive tenant of SAP Enable Now, cloud edition and to the following tiered system landscape of up to 5 officially supported SAP public cloud solutions: Development System, Test System or Production System.
- Customer single point of contact shall be available for 4 continuous weeks from Service kick-off.
- Customer has a valid cloud subscription for the following:
-
Contract duration:
- Estimated duration is 4 weeks.
-
Payment method:
- Invoice and credit card.
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Resources
The SAP Experience: We Hear You.
Scope Document
Frequently asked questions
Can the scope of this service be customized for a special request?
If you’re purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.
Are any discounts available in the SAP Store?
No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.
What is the delivery process for services that I purchase through the SAP Store?
After purchasing a service via the SAP Store, the delivery process is:
- Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
- Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
- Execution: The service will be delivered according to the scope and terms specified in your purchase.
- Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.
Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.
