WeSmart – Energy and Water Industry’s Powerful and Intelligent Customer Service Chatbot
Give more power to your customers with frictionless communication options. With WeSmart - SEW’s smart customer service chatbot, energy and water providers can establish deeper and stronger customer relationships and drive digital self-service. Built to empower utility customers, WeSmart helps streamline operations and set up automated workflows to cover a multitude of industry use cases.
Overview
Enhance customer experience
WeSmart delivers digital self-service capabilities and advanced experience with cognitive technologies. It improves customer experience and positively differentiates brand perception. It offers personalized customer service across multiple channels.
Ensure seamless agent experience
WeSmart ensures greater contact center efficiency, improved agent utilization and reduced labor expense. With WeSmart, utilities can free up customer service representatives’ bandwidth to focus on more complex tasks and reduce the load of routine queries.
Increase retention and reduce customer churn
WeSmart offers 24x7 customer support and provides high quality support, high degree of accuracy and high throughput. The smart customer service chatbot increases customer satisfaction by effectively solving their issues whenever they demand.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Consumer Products, Utilities, Public Sector, Telecommunications
Compatibility
Works with
Features
Designed and Trained Exclusively for the Utility Industry
Programmed to provide automated workflows and humanized responses for customers’ frequently asked queries ranging from billing, and outages to service request updates. Configure and customize chatbot templates based on specific business objectives and utility needs
Automated AI Conversations and Multi-channel Interactions
Allow customers to interact with the chatbot across multiple channels based on their preferences. Engage customers anytime during their journey with minimal human intervention and drive digital adoption
Powered with Deep Learning and AI-ML-NLP Algorithms
Leverage deep learning with the power of Advanced AI, NLP, and ML to process data and deliver accurate responses to all customer requests, 24x7. This includes data collected from across channels such as utility FAQs, live chat interactions and previous chat interactions
Plans and pricing
Advanced Chatbot
Advanced Chatbot
Includes 1 Month Price upon requestAdvanced Chatbot
Includes 1 Month Basic Chatbot
Subscription fee based on no. of active metered services
Includes 1 Monthly Subscription Price unavailable in this region- Minimum contract 1 year
Subscription fee based on no. of active metered services
Includes 1 Monthly Subscription
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Integration |
| Industry | Cross-Industry, Consumer Products, Utilities, Public Sector, Telecommunications |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
SEW Positioned as a Leader in IDC MarketScape Report on Worldwide Digital Customer Engagement Solutions for Utilities
Scaling Smart Communications and 24x7 Service for a Leading Energy Provider
The Road Ahead – Defining the Next in CX for Energy and Utility Industry
The Smarter Side of Utility CX
Webinar: SAP for Energy & Utilities "Espresso Sessions": SAP Self-Service Accelerator for Utilities by SEW
Publisher
Smart Energy Systems, Inc.
With our innovative and industry-leading cloud platforms, we aims to deliver the best digital customer experiences (CX) and mobile workforce experiences (WX), powered by AI, ML, and IoT analytics (IX) to the global energy, water and gas providers. We partner with utilities to deliver solutions that are easy to use, integrate seamlessly with utility systems, and help build a strong technology foundation that allows utilities to become future ready, by harnessing the power of digital technologies.
