Service Station Cockpit
The Incident Management application is tailored perfectly to the needs of oil companies. The application allows simple registration of incidents on equipment level with a guided process that reduces the amount of mistakes in the registration process to a minimum.
Partners of service stations can use this application to report incidents that occur on their service station. The technical expert of the service station company can now forward the incident to the responsible service provider of the affected asset.
After the service providers feedback, the partner is able to close the ticket. At any time the partner and the technical expert can add comments to the ticket.
By SMF GmbH
Overview
Guided Process
The amount of mistake while creating an incident is reduced to a minimum with our guided process.
Track Incident Status
The users are able to see the current status of all their incidents.
Change Incident Status
It is possible to change the status of the incident. The user can close or cancel the incident. If a technician takes over, the user can change the status to "In Progress". At any time when changing the status, the user can add a comment.
Details
Solution type
Extensions and Add-ons
Industry
Oil, Gas, and Energy
Compatibility
Works with
SAP Business Technology Platform
Features
Incident overview
Get an overview of the latest incidents and see the status of the incident through a colored icon in a list on the left side. On the right side are detailed information of the selected incident. In the footer are 3 buttons to close, cancel or comment on the incident.
Create Incident
Create an incident with a guided process. Select the service station, area, equipment type and the type of incident. It is also possible to upload an image and append it to the incident.
Plans and pricing
Free Edition
Includes 1 User For 7 DaysFree- Maximum contract 7 days
Includes 1 User Entry Edition
Includes 1 User Price unavailable in this regionIncludes 1 User Standard Edition
Includes 1 User Price unavailable in this regionIncludes 1 User
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Asset Management |
| Industry | Oil, Gas, and Energy |
| Works with |
SAP Business Technology Platform |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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Resources
Incident Management App by SMF
Publisher
SMF GmbH
For more than 35 years, we have been implementing complex IT projects. Our five locations in Europe offer IT consulting, software development, data and service management. When it comes to our projects, we rely on our highly qualified personnel, our extensive know-how and a wide-ranging network.
