SAP Service Cloud Version 2, NLP classification

Identify sentiment from emails.

Overview

The feature includes the sentiment output field that determines if the vocabulary used in the email from which a case is created, is positive or negative and the degree of positivity or negativity. The sentiment value from an email from which a case is created, indicates the overall emotion. The magnitude of sentiment indicates how much emotional content is present within the email, and is often proportional to the length of the text.

Benefits

  • Improve agent productivity
  • Empower agents to solve cases faster
  • Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Service Cloud

Plans and pricing

SAP Service Cloud Version 2, NLP classification

Details:

AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

You must have the base product in order to activate this solution.

Payment methods:

Click on

“Activate with AI Units”

to enable this AI Feature.

Price is currently unavailable
  • Contract duration available upon request
Terms and conditions

Details:

AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

You must have the base product in order to activate this solution.

Payment methods:

Click on

“Activate with AI Units”

to enable this AI Feature.

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