Engage customers anytime, through any channel
Empower customers to reach you through their preferred channels, be it voice, email, web chat, SMS, or messaging apps such as WhatsApp or Facebook Messenger. Use the power of AI to drive efficiency and bring customer intimacy to the next level using out-of-the-box integration with SAP Service Cloud
Overview
Increase Customer Satisfaction
Match customers with the best-suited agent using skills-based omnichannel routing to increase first-contact resolution and customer satisfaction. Whether they reach you by phone, email, chat, SMS, or messaging apps, your customers get a consistent, satisfying experience.
Drive Efficiency
Achieve 30-50% cost reduction in customer care by automating conversations and increasing agent efficiency; compared to voice support, you can reduce your costs by up to 30%.
Respond Effectively
Automate customer interactions and business processes, bringing convenience and speed to your customers, while allowing your employees to focus on building deeper relationships instead of repetitive tasks.
Details
Solution type
Extensions and Add-ons
Industry
Retail, Consumer Products, Utilities, Travel and Transportation
Compatibility
Works with
Features
Handle Customer Inquiries With Voice/Telephony
Let customers reach you by phone and route calls to agents based on skills and availability. A built-in softphone provides agents with buttons for mute, hold, transfer, consult, conference, etc. Agents can also make outbound calls and handle callback requests from customers. Calls can be recorded.
Use Social Messaging and Two-Way SMS Conversations
Have conversations with customers on their preferred channel. Let your customers chat with agents from a website, Facebook Messenger, WhatsApp, Viber, and SMS. Power conversations by Chatlayer’s Natural Language Processing so your bot can understand and communicate with customers in 125+ languages.
Reach Customers With Outbound Campaign Calling
Run outbound campaigns using preview, progressive, or predictive dialing. Agents can enter campaign remarks, use scripting, update customer information, and use regular phone functions during outbound calls.
Plans and pricing
Agent user interface, supervisor dashboard, and reporting
Agents, supervisors, and reporting users. Covering voice/phone, email, chat, and messaging channels.
Price upon requestAgents, supervisors, and reporting users. Covering voice/phone, email, chat, and messaging channels.
Bundle of 8 messaging channel users
Agents, supervisors, and reporting users that handle messaging conversations.
Includes 8 Users Price unavailable in this region- Minimum contract 1 month
Agents, supervisors, and reporting users that handle messaging conversations.
Includes 8 Users AI-powered natural language bot bundle
Includes licenses for 5 team members
Up to 2000 monthly chat conversations and 5000 monthly voice minutes
Price unavailable in this region- Minimum contract 1 month
Includes licenses for 5 team members
Up to 2000 monthly chat conversations and 5000 monthly voice minutes
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Retail, Consumer Products, Utilities, Travel and Transportation |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Sinch Contact Pro Solution Brief
Sinch Contact Pro Community
Sinch Contact Pro User Guides
Publisher
Sinch Sweden AB
Sinch brings businesses and people closer with tools enabling personal engagement. Our leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.
