Transform your customer service and support with digital self-services.
Elevate your customer relationships with our customer self-service solution. Our advanced self-service capabilities streamline service processes, ensuring efficiency and satisfaction. Engage with your customers in real-time across multiple channels, providing a seamless and unified experience. Our suite, enhances transparency and builds unwavering loyalty. Empower your business with the digital solution designed for success!
Overview
Exceptional customer experience
Deliver superior customer experience with our self-service capabilities. Our modern, responsive user interface empowers customers to easily perform service tasks, instilling confidence in the data they share. They can always access the most up-to-date information, ensuring a customer-first approach.
Improved customer satisfaction and retention
Enhance customer satisfaction and retention with a single access point for all interactions in customer service and support. Our single access point for all customer service and support interactions streamlines omnichannel communication and collaboration, strengthens relationships, and ensures seamless management of all customer interactions in real-time.
Increased service productivity and resource utilization
Boost your service productivity with shared processes and information that enhance transparency and efficiency. Reduce mean time to repair and accelerate service processes, freeing up time for complex issues and optimizing resource allocation.
Details
Solution type
Extensions and Add-ons
Industry
Engineering, Construction, and Operations, Life Sciences, Industrial Manufacturing, Cross-Industry
Compatibility
Works with
Features
Manage service requests
Empower customers to manage and track service requests with our intuitive interface. Create, update, and prioritize tickets. Collaborate with your service team by commenting and uploading attachments. Ensure transparent service with seamless interaction between internal and external participants.
Manage service appointments
Enhance transparency and efficiency in field service with our interactive planning capabilities. Customers can schedule appointments with preferred technicians at convenient times and access historical service information on-demand, ensuring seamless service delivery and complete insights.
Access installed base and equipment information
Provide customers with complete visibility into their installed base throughout the product lifecycle. Access up-to-date warranty data and other service details for all equipment. Initiate service processes or receive tailored value-add offerings for personalized, efficient service experiences.
Plans and pricing
All plans include:
Enterprise Edition
Individual adaptation and implementation of CSS according to customer-specific needs
Individual setup and deployment package according to customer-specific needs
Additional SAP BTP services according to the requirements
Price upon requestIndividual adaptation and implementation of CSS according to customer-specific needs
Individual setup and deployment package according to customer-specific needs
Additional SAP BTP services according to the requirements
Lite User Edition
Includes service appointment scheduling and email notifications
Monthly user-related subscription bundled with SAP BTP services
Initial setup and cloud deployment
Integration with customer’s own SAP Field Service Management
Price upon requestIncludes service appointment scheduling and email notifications
Monthly user-related subscription bundled with SAP BTP services
Initial setup and cloud deployment
Integration with customer’s own SAP Field Service Management
Core User Edition
Includes Homepage, service requests, service appointments, equipment, quotations, billing & invoicing, cloud notifications and portal maintenance
Monthly user-related subscription bundled with SAP BTP services (starting at 1000 monthly active users)
Initial setup and cloud deployment
Integration with customer’s own SAP landscape
Basis for customer-individual extensions
Price unavailable in this region- Minimum contract 3 years
Includes Homepage, service requests, service appointments, equipment, quotations, billing & invoicing, cloud notifications and portal maintenance
Monthly user-related subscription bundled with SAP BTP services (starting at 1000 monthly active users)
Initial setup and cloud deployment
Integration with customer’s own SAP landscape
Basis for customer-individual extensions
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Engineering, Construction, and Operations, Life Sciences, Industrial Manufacturing, Cross-Industry |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Operations |
Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting. |
Resources
proaxia Website - Customer Service Suite
Experience proaxia CSS in SAP's "Field Service Excellence" Value Journey
Qualified Partner-Packaged Solution for proaxia CSS
proaxia Seamless Service
Publisher
Proaxia Automotive Solutions AG
proaxia automotive solutions ag is the solution company of proaxia. proaxia is an international firm headquartered in Switzerland, with branches in Europe, MENA, USA, and Asia. As an SAP Gold Partner, proaxia specializes in processes for sales and service as well as spare parts logistics.
