Deliver intelligent and efficient CX experiences with Voice AI & Contact Center

Name: Voice AI and Contact Center Solutions for SAP
Brand: 3CLogic Inc

Transform the customer service experience with a Voice AI and Cloud Contact Center solution designed to harness the power of AI to deliver human-like voice-first engagements while empowering live agents with intelligent routing, AI-powered automation, and rich insights—together with the power of SAP.

By 3CLogic Inc

Overview

Lower operating expenses

Reduce contact center costs by complementing the SAP Service Cloud or SAP Sales Cloud with 3CLogic’s AI-driven capabilities—enhancing existing workflows with smarter automation and real-time insights.

Leverage AI and automation to optimize agent performance

Improve agent performance with a unified, AI-powered experience in SAP Service Cloud or SAP Sales Cloud with generative AI tools including call summaries, next best actions, and real-time guidance to boost efficiency and confidence.

Streamline reporting and analytics

Gain a unified, single view of your operations, bringing all your data and workflows together in SAP Service Cloud or SAP Sales Cloud for improved visibility and consolidated insights.

Details

Solution type

Extensions and Add-ons

Industry

Cross-Industry, Retail, Oil, Gas, and Energy, Industrial Manufacturing, Healthcare

Compatibility

Works with

SAP Sales Cloud

SAP Service Cloud

Features

Build and deploy powerful voice AI agents for SAP

Deliver human-like voice self-service experiences at scale, powered by SAP data, so that your live agents can focus on more complex tasks while driving optimal operational efficiency.

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Enable a single AI-powered SAP agent workspace

Leverage a fully integrated computer telephony integration (CTI) to improve agent performance and eliminate manual work with intelligent SAP Sales Cloud or SAP Service Cloud screen-pops, automated record creation, generative AI call summaries, and click-to-call or click-to-SMS features.

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Enable better CX with dynamic interaction workflows

Easily design personalized call workflows (IVR) integrated with SAP Service Cloud to deliver intelligent customer journey experiences and outcomes. Route customers to the most qualified live agent based on required skills, unique profile, and previous history—no IT resources required.

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Plans and pricing

All plans include:

24x7x365 Live Agent Global Support
Free 3CLogic Upgrades
One Time Set-up Fee (professional services as applicable)
Free Discovery Workshop

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SAP integrated computer telephony interface (CTI, agent screen-pops, call recording, etc.)
Virtual agents (self-service) and Natural Language Understanding (NLU)
Drag-n-Drop Interaction Flow Designer (IVR, etc.)
Real-time and actionable live dashboard & wallboards
Call transcriptions and AI-powered sentiment analysis
SMS surveys, alerts, and notifications
Hybrid Cloud deployment option to leverage existing legacy on-premise infrastructure (Cisco, Avaya, Genesys)

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Enable SAP Service Cloud CTI functionality for on-premise Cisco, Avaya, or Genesys (minimum requirement of 50 users)

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Technical Information

Technical details

Solution type	Extensions and Add-ons
Category	Sales
Industry	Cross-Industry, Retail, Oil, Gas, and Energy, Industrial Manufacturing, Healthcare
Works with	SAP Sales Cloud SAP Service Cloud

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment	Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs. Software-as-a-Service solution This product is delivered online as a subscription service. Cloud Solution This product is designed to be delivered over a network as a cloud service. User Assistance provided Assistance is provided to enable all target users to install configure, and use the solution.
Globalization	Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies).
Operations	Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater. Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting. Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds. Meets SAP Store recommended Service Levels This product meets SAP Store-recommended service levels. High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption. Multi-tenant solution with full isolation and encryption This product utilizes a multi-tenant architecture with complete isolation and encryption of customer account data, policy and configuration settings. Meets recommended data lifecycle management standards This product meets SAP Store-recommended standards for data lifecycle management and data destruction.

Security and compliance

Security

Encrypted communication channels This product employs encryption to secure all communication channels.
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies.

Compliance

Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers.
EU data privacy This product complies with European Union requirements for data privacy.
ISO 27001 (Information Security Management) This product meets the standards for information security management specified by ISO 27001.
Offers EU access only To comply with data protection regulations, this solution restricts remote data access and data storage to countries that have implemented the EU Data Protection Directive.

Privacy policy

SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Publisher privacy policy

+1-800-872-1727

Deliver intelligent and efficient CX experiences with Voice AI & Contact Center

Overview

Lower operating expenses

Leverage AI and automation to optimize agent performance

Streamline reporting and analytics

Details

Solution type

Industry

Compatibility

Works with

Features

Build and deploy powerful voice AI agents for SAP

Enable a single AI-powered SAP agent workspace

Enable better CX with dynamic interaction workflows

Improve operational insights with AI-powered reporting and analytics

Plans and pricing

All plans include:

Technical Information

Technical details

Deployment and operations

Security and compliance

Resources

Publisher

3CLogic Inc

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