Provide service agents instant access to customer information.
Joule in SAP Service Cloud Version 2 enables service agents to have customer information at their fingertips. Leveraging its generative AI capabilities, Joule in SAP Service Cloud Version 2 aims to understand your requests, retrieve information and complete your tasks in a conversational way, thus service representatives can easily interact with the system and improve productivity.
Overview
Direct Information Access
Increase productivity by accessing and navigating directly to needed information
Faster Query Response
Improve the overall customer experience by responding faster to queries
Details
Solution type
AI Feature
Compatibility
Works with
SAP Service Cloud
Plans and pricing
Choose a base plan
SAP Service Cloud Version 2, Joule
Details:
This AI offering is included with Joule Base at no additional cost. A subscription to
Please keep in mind that in order to use this AI Agent/AI Feature, you will need the base product.
Payment methods:
Click on
“Subscribe with Joule Base”to enable this AI Feature.
- Contract duration available upon request
Details:
This AI offering is included with Joule Base at no additional cost. A subscription to
Please keep in mind that in order to use this AI Agent/AI Feature, you will need the base product.
Payment methods:
Click on
“Subscribe with Joule Base”to enable this AI Feature.
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Technical Information
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Product documentation
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Data security
Help protect confidentiality and data integrity.
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Risk and threat mitigation
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Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
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Configuration
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Integration
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Resources
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
Product - Security
Register for Early Adopter Care
SAP Service Cloud Version 2, Joule with SAP Service Cloud Version 2