SAP Enterprise Service Management, case categorization
Automate the case categorization process.
Overview
Save agents' time by automatically categorizing cases for your most commonly used case categories. The feature analyzes your past cases and category catalog to learn how cases are categorized in your organization. Once you train and activate the model and if the confidence thresholds are met, the system automatically populates the proposals into the case category.
Benefits
- Improve agent productivity
- Empower agents to solve cases faster
- Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Plans and pricing
SAP Enterprise Service Management, case categorization
Details:
AI Units are not required to use this AI offering in the underlying Cloud Service.
You must have the base product in order to activate this solution.
Included with base subscription
- Contract duration available upon request
Details:
AI Units are not required to use this AI offering in the underlying Cloud Service.
You must have the base product in order to activate this solution.
