SAP SuccessFactors 人資雲服務專員績效管理

有效的入職、法規遵循和激勵薪酬管理,可協助強化服務專員能力,取得卓越現場銷售成果。
SAP Agent Performance Management 的螢幕截圖

什麼是 SAP SuccessFactors Agent Performance Management?

透過策略性激勵薪酬管理提升服務專員效率,您可以培養獲利行為並推動營收成長。

SAP SuccessFactors Agent Performance Management 中的桌面功能
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SAP SuccessFactors Agent Performance Management 解決方案精簡入職培訓、法規遵循與激勵薪酬管理,支援保險公司的需求,協助優化成果並締造亮眼績效。
  • 雲端部署

  • 整合的法規遵循和背景檢查

  • 簡化糾紛解決方案

  • 減少客服查詢和付款錯誤

IDC MarketScape:SPM 2025 年供應商評估報告

了解 SAP 如何運用強大的銷售績效管理解決方案提升營運。

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關鍵效益

最佳化服務專員薪酬

讓使用者建立、改善和分配有效的激勵薪酬計劃,簡化代理激勵管理並優化成效。

最大化服務專員績效

透過一致的使用者體驗,為服務專員管理提供一站式服務,提升服務專員生產力並協助提升服務專員留任率。

提升營運效率

加速新服務專員入職、掌握商業帳簿、管理有效關係,並透過增強的工作流程簡化溝通。

主要功能

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了解 SAP SuccessFactors Agent Performance Management 的功能,探索如何簡化入職、法規遵循和激勵薪酬管理。

  • 全面掌握企業各項資訊

  • 更輕鬆地管理量身打造的薪酬計劃

  • 自動執行回溯處理

有效服務專員管理

  • 針對所有服務專員相關資訊、報表製作和法規遵循資料建立集中式儲藏庫

  • 全面掌握企業帳簿,管理具日期效力的關係

  • 管理和監控授權、預約、認證、背景檢查等

全面性職前訓練

  • 透過與服務專員管理系統串聯的客製化自動化自助服務,快速協助新進人員入職並儘快開始銷售

  • 使用電子簽約加速上線

  • 使用內建檢查追蹤狀態

進階激勵管理流程

  • 針對無限數量的收款人,設計、分配和模型化服務專員薪酬計劃和方案

  • 為自營和獨立服務專員的多個業務別、眾多產品和計劃提供支援

  • 使用分割、貸記、分層獎金、加速器、多維度率等提升理想行為

定價

Choose a base plan

SAP SuccessFactors Agent Performance Management

  • Included:

    • Managing the agent lifecycle from onboarding to exit
    • Robust book-of-business management and crediting over complex hierarchies
    • Consolidating all agent data such as demographics, licenses, appointments, education certifications, and compliance with a single master record
    • Supporting full commission plan design and processing, including retroactivity and differential bonuses
    • Allowing smooth drill-through along the data lifecycle from transaction to payment and back again
  • Metric detail:

    • This product is priced per “record” per month. Pricing presented here is per record per year.
    • A record is each individual data object managed via the Cloud Service.
    • For this Cloud Service, uniquely identified objects are Positions that are filled by a person or an entity with the appropriate attached plan.
  • Payment method:

    • Payment via invoice is supported for all countries.
    • Click the “Buy now” button to find out if payment via credit card is supported in your country.
    • Contract duration details:

      • The yearly price and quantity are pro-rated per month for contract durations that are less than a year.
    monthly price
    TWD 1,129.00
    • In blocks of 1 Record
    • Contract duration 3 to 36 months
    • Auto-renewal
    • Included:

      • Managing the agent lifecycle from onboarding to exit
      • Robust book-of-business management and crediting over complex hierarchies
      • Consolidating all agent data such as demographics, licenses, appointments, education certifications, and compliance with a single master record
      • Supporting full commission plan design and processing, including retroactivity and differential bonuses
      • Allowing smooth drill-through along the data lifecycle from transaction to payment and back again
    • Metric detail:

      • This product is priced per “record” per month. Pricing presented here is per record per year.
      • A record is each individual data object managed via the Cloud Service.
      • For this Cloud Service, uniquely identified objects are Positions that are filled by a person or an entity with the appropriate attached plan.
    • Payment method:

      • Payment via invoice is supported for all countries.
      • Click the “Buy now” button to find out if payment via credit card is supported in your country.
      • Contract duration details:

        • The yearly price and quantity are pro-rated per month for contract durations that are less than a year.
      打造統一的客服人員體驗

      透過 SAP SuccessFactors Agent Connection 提升生產力。

      閱讀資訊圖表

      SAP 客戶成功案例

      自動化服務專員管理

      了解 HealthFirst 如何簡化服務專員營運,並在競爭激烈的醫療保健產業中取得亮眼成績。

      技術和安全性資源

      SAP Help Portal

      造訪 SAP Help Portal 尋找詳細文件、指南和文章,協助您建置、組態和最佳化 SAP 產品。

      立即行動

      無論您正在部署新功能、加速移至雲端或轉換業務運作方式,SAP Services and Support 皆能協助您建立正確的結果,進而維持成功。

      SAP Enterprise Support(雲端版)

      SAP Enterprise Support(雲端版)包含強大基礎元件,這些元件已內建在所有 SAP 雲端解決方案中且無需額外收費。

      • 在具有重要任務的情況下,透過 SAP Enterprise Support 價值地圖取得專家指導

      • 使用 SAP Enterprise Support Academy 計劃輕鬆培養能力並擴展技能

      • 無論部署方案為何,都能以您期望的速度獲得即時支援以應對任何問題

      • 存取工具、報表和服務,發揮現有投資的商業價值並加速創新

      • 藉助 SAP 針對應用程式生命週期管理(ALM)的進階雲端工具有效管理雲端環境

      SAP Preferred Success

      透過 SAP 的成功資源實現您的事業目標,並持續創造價值。

      • 提供增強的使用者體驗

      • 減少流動率,進而降低營運成本

      • 提升業績表現與流程整合

      • 更快的使用創新技術,並洞悉嶄新商機

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