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Leverage key capabilities in SAP Conversational AI

Improve both employee and customer experiences at scale with enterprise-grade features.


Native low-code chatbot platform

Allow users to deploy chatbots easily and securely in SAP solutions and achieve a faster time to market with SAP Conversational AI services in SAP Business Technology Platform.

High-performing natural language processing (NLP) technology

Build human-like chatbots in any language by using world-class NLP technology to analyze text inputs and enrich key data.

Intuitive UI for business power users and developers

Enable developers and non-developers to build and deploy chatbots as teams by leveraging enterprise-grade features in an intuitive interface.

Bot-Building Platform

Train, build, test, connect, and monitor AI-powered chatbots in one unique interface to simplify business tasks and workflows across SAP and third-party products.


Bot training

Analyze text inputs and enrich key data in any language with our world-class natural language processing (NLP) technology.

Bot building

Build complex conversation flows and powerful logic with skills.

Bot testing

Ensure high-quality chatbot conversations with built-in testing capabilities.

Bot connector

Connect your chatbot to multiple messaging channels or hand over to a human agent.

Bot analytics

Understand how customers and employees talk to your chatbot and improve the user experience based on usage and training data.

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