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Federal, National, and Central Government

By digitalizing your organization, you can deliver better public value at a lower cost and respond quickly to new challenges.

Public sector digital transformation

Digitalization and compliant cloud technologies are reshaping how federal, national, and central governments are serving citizens.

Graphic showing how public sector software helps drive public sector digital transformation
Enhancing operational excellence and resiliency

Extreme challenges created by the pandemic, as well as supply chain issues, inflation, and sustainability requirements, are forcing governments to operate differently. Pressure to perform means that you must improve effectiveness and resiliency through optimized business processes and new service delivery models at the speed of change.

Improving the use of data as an asset

Federal, national, and central governments face rising citizen expectations, reduced budgets, and privacy challenges. This is driving organizations to share data and use real-time insights to analyze past and present situations while simulating future scenarios to make informed decisions. Meanwhile, data privacy and security are crucial.

Enabling the workforce of the future

Many government organizations lack the right talent to address urgent challenges and meet their mission, which is exacerbated by a talent war with commercial companies. To hire and keep the best candidates, you must upgrade your employee experience and offer learning and development programs to close skills gaps and become future-ready.

Putting citizens at the center of everything you do

Citizens expect more and trust less – they experience personalized, swift digital interactions with commercial companies and expect the same with their government. To deliver an enhanced citizen experience, public sector organizations are simplifying processes and providing personalized and self-managed services on multiple channels.

Innovative public sector solutions from SAP and our partners

Solutions that address the specific needs of federal, national, and central government help you achieve cost-effective transformation and sustainable growth.

SAP Analytics Cloud

Real-time data insights can help you analyze past and present situations while simulating future scenarios with business intelligence, augmented analytics, predictive analytics, and enterprise planning in a single solution.

SAP Ariba Buying

With our comprehensive procure-to-order solution and guided buying capability, you can deliver on your mission to provide equitable, efficient, and effective services while supporting a prosperous economy. 


Our government ERP can help you deliver better public value at a lower cost while staying agile. Through tight, native integration between processes, our software enables public sector budgeting and grant and fund management.

SAP Process Automation

Experience the ease and speed of no-code workflow management and robotic process automation with a solution created for non-technical business users.

Sustainability and ESG reporting solutions

Gain full visibility into the consequences of your actions by adding an environmental, social, and governance (ESG) dimension to finance reporting.

SAP Fieldglass Vendor Management System

Initiate, engage, manage, and complete all projects with contingent workers and service providers quickly and efficiently – all in one location.

Explore how we can help federal, national, and central government run better


Federal, national, and central governments need to make evidence-based policy decisions to drive positive outcomes for citizens. Our solutions can help you support your vision and strategy and understand mission-critical data in response to trends, events, outcomes, and experiences.

  • Analytics and digital cabinet room
  • Public sector budget planning
  • Data-driven policy design

56% higher percentage of business processes using embedded analytics for organizations that leverage an integrated best-in-class analytics platform built on the latest technologies.

Source: SAP Performance Benchmarking  

SAP Analytics Cloud enables us to unify planning and analysis processes with ease and empower our users to accelerate decision-making through better insights and more flexible planning.

Sophie Stefano, Financial Analyst and Project Manager, Brussels Business Support Agency


Financial stewardship needs to adapt to the changing digital world to support improved quality of services. Our public sector software can help you drive mission impact with solutions to improve stewardship of public funds and develop forward-thinking, citizen-centric policies.

  • Portfolio and project management 
  • Public sector budget operations 
  • Grant budget operations for grantee 
  • Record to report


53% fewer days to close annual books for organizations where a shared services function is fully accountable for adherence to auditing, internal controls, and segregation of duties of internal processes.

Source: SAP Performance Benchmarking


SAP S/4HANA is now one of our major software systems. It gives our employees a modern user experience, simplifies our administrative burden through integrated approval workflows, and saves on manual paperwork.

Didier Klethi, Director-General of DG FINS, European Parliament


You can offer citizens a great digital experience with in-depth customer insights that can help you improve and personalize no-touch services. You can also create dynamic social protection programs based on integrated and proactive execution and increase collections and maximize taxpayer compliance with unified revenue and tax management.

  • Digital experience
  • Tax and revenue management 
  • Social services management 
  • Grantor management 
  • Volunteer workforce management 
  • Mobility as a service 

58% lower audit cost for organizations where risk information is refreshed frequently with up-to-date assessments, key risk indicators, and controls.

Source: SAP Performance Benchmarking


Our new payment utility based on SAP S/4HANA simplifies the end-to-end automation of both inbound and outbound payments. It also provides the ability to deliver combined, same-day payments to Australians receiving emergency payments, pensions, and other social benefits.

Charles McHardie, Deputy CEO Transformation Projects, Services Australia


Workers are resigning and retiring at an accelerated rate. Younger professionals change jobs more often and expect their employers to provide them with better experiences. Public sector software from SAP can help you deliver exceptional employee experiences and build a skilled and engaged government workforce.

  • Invoice to pay
  • Human resources and service delivery
  • Talent acquisition and management
  • Employee experience management
  • Payroll and time and attendance management
  • People analytics

18% higher employee engagement for organizations that focus on the learning experience by providing a consumer-grade experience for employees.

Source: SAP Performance Benchmarking


The Fridge (the name given to Royal Mail’s digital personal development platform) is the fuel that powers our digital transformation. Cool, fresh, and sleek, it will change the way we solve problems, develop careers, and lead our people in Royal Mail.

Justin Ukrainski, Head of Learning and Development, Royal Mail


Government organizations need a new level of asset insights while managing the entire lifecycle of physical assets. Public sector software from SAP enables you to maintain and service the performance of physical assets with real-time insights, the IoT, machine learning, mobility, and advanced predictive analytics.

  • Performance management
  • Infrastructure and asset management
  • Asset collaboration

55% lower unplanned downtime or outages for organizations that analyze maintenance operations in real time through dedicated analytical dashboards and reports.

Source: SAP Performance Benchmarking


Our digital twin gave us useful insights on how to be more efficient. The results were exciting: 100% accurate remote recognition of production losses and a systematic evaluation of the impact ofmaintenance activities on plant performance.

Gabriel Marcuz, COO, ENGIE Energía Chile 


Governments need to adapt to the changing digital world to drive mission impact with solutions to improve stewardship of public funds and develop forward-thinking, citizen-centric missions and programs. Our solutions for grants management can enable your organization to standardize and support end-to-end grants management processes in a single, integrated system.

  • Grantor management 
  • Grants management for grantee


15% time savings during the financial close in organizations that set up real-time financial accounting. 

Source: SAP Performance Benchmarking  

With SAP S/4HANA and SAP HANA, we have an excellent basis for further digitalization and optimization to serve our citizens, stakeholders, and employees.

Eelke Blonk, Program Manager Business Information and Administration,  Provincie Noord-Brabant 

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