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Cloud Contract

The contract for cloud services from SAP consists of three main building blocks. The order form, data processing agreement, and general terms and conditions are generally the same for any cloud service on our price list, while the cloud service description is a product-specific collection of terms.
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Cloud Service Description

SAP delivers the cloud service to all customers in a uniform manner. Find out the product-specific terms, the support policy, and the operational availability of the cloud service.

Data Processing Agreement

Based on the instruction of the data processor handling personal data uploaded into the cloud service, SAP implements and maintains technical and organizational measures to adequately protect the personal data.

General Terms and Conditions

The general terms and conditions (GTC) document describes the essential legal terms that apply to the chosen cloud service including usage rights, customer data, warranties, confidentiality, and limitations of liability provisions.

Learn about cloud contracts with SAP

Watch a 5-minute video to learn about cloud contracts with SAP and the aspects of each building block.
 
Video on cloud contracts.
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