Solution Expert – Defense & Security
At SAP, we believe that when you bring everything you are, you can become everything you want.
Having empathy for our customers is one of the major lessons I have learned during my tenure at SAP. If a product isn’t working correctly, I don’t try to sell that it does work. Instead, I ask questions.
For as long as I can remember, I’ve had a love of technology and computers. To me, computers were a way to help people and to solve problems. I have carried that affinity for helping people throughout my career in the Canadian Armed Forces and now as a Solution Expert at SAP.
I joined the military when I was 16, as a young high schooler in Quebec, Canada. I went to the Royal Military College Saint-Jean, just outside of Montreal, and then to the Royal Military College of Canada in Ontario. Although I graduated with an engineering degree, I knew eventually I wanted to pursue a career in technology.
After graduating, I became a Royal Canadian Electrical and Mechanical Officer, otherwise known as a maintenance officer in the Army. At one point, there was a challenge with putting together readiness reports from paper records. It took forever to do so every week. I thought to myself, there has a to be an easier way to do this. I built a database that allowed me to run reports very quickly. Computers make things easier, no different than the screwdriver or wrench that maintenance technicians use.
I was able to put my love of computers in practice when I joined a project for the Canadian Armed Forces, building a computerized engineering & maintenance system. This was my first introduction to SAP’s software. I spent the next several years working with SAP products, and networking with many SAP employees. I saw their passion for innovation, and for helping customers to run their business. After 20 years in the Canadian Armed forces, I decided now was the time to retire from the military, and I joined SAP.
My extensive military experience was perfectly paired with my new role at SAP, where I enable our military customers around the world how to best use SAP products in their unique industry. After 20 years here, I still truly love working at SAP, because I am still helpful to my customers. The day I don’t feel helpful is the day I know it’s time to move on.
As I progressed my career in the military, I always had to learn new skills in a new job. Every two years or so, I had a new job, new colleagues, and new problems to solve. This experience has served me well at SAP, where we are constantly learning to be relevant, to be innovative, to be . . . you guessed it, helpful to our customers. Having empathy for our customers is one of the major lessons I have learned during my tenure at SAP. If a product isn’t working correctly, I don’t try to sell that it does work. Instead, I ask questions. There is a real art to asking questions. You can’t get to a solution without questions. We are a software development company – development is never finished! We define success as being able to help and get close to our customer’s needs. The needs evolve as technology evolves.
SAP is a company with a conscience, that is more and more important. To me as an employee and to our customers.
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