Name: AI-Driven Dispatch & Routing for SAP Software
Brand: Wise Systems, Inc

Overview

Automate Your Last-mile Operations to Drive Efficiency & Service

Automatically create optimized routes for your fleet based on your business goals. Wise Systems supports a number of routing strategies, including static routing, dynamic routing, and real-time dynamic routing.

Differentiate Your Customer Service with Real-time Visibility

The platform improves the delivery experience for everyone involved in the process — from delivery recipients and drivers to dispatchers and managers. Everyone has intuitive, easy-to-use tools and full visibility.

Optimize Fleet-wide Efficiency and Fleet Utilization

With powerful optimization algorithms enhanced by machine learning, Wise Systems dramatically improves fleet utilization and efficiency. Reduce mileage, time on road, and number of vehicles — all while completing more deliveries.

Seamlessly Manage On-demand Orders and Everyday Routing Challenges

As on-demand orders arise throughout the day, Wise Systems automatically dispatches the orders to the optimal drivers in the optimal route sequences. During the day, the platform also adapts delivery routes to keep drivers on time.

Continuously Improve Performance

Wise Systems’ AI-driven platform turns your fleet’s data into continuous performance improvements over time using machine-learned service times and other models.

Details

Solution type

Extensions and Add-ons

Industry

Cross-Industry, Retail, Automotive, Wholesale Distribution, Travel and Transportation

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP S/4HANA Enterprise Management

Features

Build Optimal Routes for Your Fleet

In Scheduler, you can build optimal routes for your fleet based on your unique business constraints, goals, and routing strategies. The Dispatcher application goes hand in hand with Scheduler and gives you full visibility of your fleet during the day of delivery.

Empower Your Drivers with the Tools to Succeed

The Driver mobile app — available on iOS and Android — allows drivers to follow their routes in a list or on a map and gives them access to a number of tools to make their jobs easier: proof of delivery, inventory management, notes, parking pins, real-time optimization, and more.

Give Customers Order Visibility

Customer Portal shows delivery recipients a live view of their driver on a map and an updated estimated time of arrival for their order. Smart Reservation Management integrates with third-party platforms like an e-commerce app and lets customers reserve delivery slots based on the fleet’s schedule.

Manage Your Operation with Ease

Updates is a coordination tool for managers, merchandisers, and field service representatives who need to keep an eye on priority orders. The mobile app lets managers view the status of priority orders without having to call dispatchers and drivers.

Continuously Improve Your Fleet's Performance

Wise Systems gathers your fleet’s data and uses machine learning to improve future route performance. For instance, one machine learning model predicts more accurate service times based on historical data and builds these predictions into future route plans to improve fleet utilization.

Wise Systems - Scheduler - Create Routes

Plans and pricing

All plans include:

Cloud-based software with applications for delivery recipients, drivers, dispatchers, and managers (depending on the modules selected)
Modular and rapid scalability
Enterprise-grade security
Data privacy compliance
Intuitive and easy-to-use
Hands-on and virtual training
24/7 support

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Wise Systems will give a demo of the platform tailored to your use case.
Wise Systems will model your data to show how AI-driven dispatch and routing can improve your operations. This process usually takes two weeks.

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This plan includes the standard features of the platform, but pricing varies based on the modules needed.

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Technical Information

Technical details

Solution type	Extensions and Add-ons
Category	Supply Chain Logistics
Industry	Cross-Industry, Retail, Automotive, Wholesale Distribution, Travel and Transportation
Works with	SAP S/4HANA Enterprise Management

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment	Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs. Software-as-a-Service solution This product is delivered online as a subscription service. Cloud Solution This product is designed to be delivered over a network as a cloud service. User Assistance provided Assistance is provided to enable all target users to install configure, and use the solution. Deployed at scale on device This product is designed to be downloaded and deployed at scale on devices (e.g. mobile applications, intelligent agents, etc.)
Globalization	Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies). Translated user interfaces and documentation User interfaces and documentation for this product have been translated into multiple languages. Please consult product documentation or contact the publisher for more details.
Operations	Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater. Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds. Meets SAP Store recommended Service Levels This product meets SAP Store-recommended service levels. High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption. Multi-tenant solution with full isolation and encryption This product utilizes a multi-tenant architecture with complete isolation and encryption of customer account data, policy and configuration settings.

Security and compliance

Security

Encrypted communication channels This product employs encryption to secure all communication channels.
Secured against software vulnerabilities This product has been secured against common software vulnerabilities, such as operating system, SQL injection, memory corruption, and information leak vulnerabilities.
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies.
Secure software development lifecycle (SDLC) This product was developed following secure software development lifecycle principles.

Compliance

Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers.
Open source representations, warranties, and support This product complies with the representations, warranties, and support requirements for open source and freeware products.
SOC 1 and SOC 2 A18:C26 This provider complies with relevant AICPA standards for internal controls over financial reporting and for information system security, availability, processing integrity, and confidentiality or privacy.

Privacy policy

SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Publisher privacy policy

The Perfect Delivery Experience