Reduce IT tickets with autonomous agent powered by Generative AI
Auto resolves IT tickets, troubleshoots common queries, and executes complex actions by connecting with AD, ITSM and other systems. Common use cases include reset password, software installation, VPN access, and others.
Overview
Deliver a unified, seamless and personalized experience
Unify IT knowledge across multiple systems including ITSM and ERP platforms, delivering employee-specific responses in a simple, intuitive interface via Gen-AI digital assistant.
Execute complex IT actions with a single prompt
The Autonomous Agent executes IT-specific actions, no matter the complexity of the query, using out-of-the-box enterprise integrations including AD, ServiceNow, BMC Remedy, ERP, and other solutions.
Get an enterprise-ready large language model
Our proprietary large language model is trained on millions of enterprise interactions. Get started from Day 1 with no additional model training required.
Details
Solution type
APIs and Technical Components
Industry
Cross-Industry, Consumer Products, Automotive, Banking, Healthcare
Compatibility
Works with
SAP SuccessFactors HCM Core
Features
Manage usage of your IT resources
Generative AI assistant manages licenses, revokes unused ones, and monitors software usage, saving organizations thousands of dollars with dynamic workflows.
Automate all repetitive queries
Offers instant IT resolution for employees by auto-solving repetitive issues like password resets, software provisioning, and access issues are some example of use cases.
Reduce your ticket response time
The Autonomous Agent delivers speedy resolutions for complex IT scenarios - from managing tickets & helping agents to fostering employee communication, & more.
Plans and pricing
Enterprise Price Edition
IT Service Ticket Automation
- Minimum contract 3 years
IT Service Ticket Automation
Technical Information
| Solution type | APIs and Technical Components |
| Category | Employee Experience Management |
| Industry | Cross-Industry, Consumer Products, Automotive, Banking, Healthcare |
| Works with |
SAP SuccessFactors HCM Core |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
|
| Compliance |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
IT Virtual Assistant Powered by Gen-AI
ITSM Automation Guide
IT Service Automation Case Study
Publisher
Leena AI, Inc
Generative AI solution for enterprises, featuring an advanced virtual assistant driven by the proprietary Large Language Model, WorkLM. This powerful combination accelerates employee experience and enhances productivity. Leveraging the capabilities of generative AI, it streamlines operations, reducing tickets and facilitating real-time actions to bolster efficiency. The comprehensive suite of solutions spans HR, IT, Sales, Finance, and more, ensuring a user-centric front-end experience for enterprise-wide delivery. Compatible with 1000+ platforms, including SAP SuccessFactors, SAP ERP, Oracle, and Workday, Leena AI has successfully collaborated with over 500+ customers, including industry leaders like Nestle, Puma, Coca-Cola, and Sony. Established in 2018, Leena AI supports 100+ languages globally, serving millions of daily transactions.
