Help accelerate the service request execution process
This service helps safeguard critical in-delivery and post-delivery milestone phases of service-solution lifecycles.
Benefits
Accelerate service activation
Empower customers to request and receive eligible services in a significantly shorter time, so they can respond more quickly to business needs.
Improve business agility and responsiveness
Enable customers to adapt to urgent requirements, projects, or operational changes without long delays by reducing planning lead time.
Benefit from a focused and reliable offering
By limiting acceleration to pre-defined services, customers benefit from a stable, well-tested, and dependable fast-track experience.
Service request acceleration (SRA) framework
This is a dedicated service designed to shorten the standard planning window for eligible service requests.
Scope-controlled service catalog
Only services explicitly listed in the approved scope table qualify for acceleration.
Mandatory minimum lead time (10 days)
A fixed minimum planning window of 10 days is required to initiate and book an SRA request.
Pricing and service scope
Enhanced operations service for service request acceleration for SAP Cloud ERP Private, prod/nonprod
monthly priceCHF 57.50- In blocks of 1 Entitlements Package
- Contract duration 1 year
- Renewal not available
See all pricing details Terms and conditions Enhanced operations service for service request acceleration for SAP Cloud ERP Private, prod/we
monthly priceCHF 153.42- In blocks of 1 Entitlements Package
- Contract duration 1 year
- Renewal not available
See all pricing details Terms and conditions Enhanced operations service for service request acceleration for SAP Cloud ERP Private, nonprod/we
monthly priceCHF 153.42- In blocks of 1 Entitlements Package
- Contract duration 1 year
- Renewal not available
See all pricing details Terms and conditions
Resources
Service Description Documentation
Frequently asked questions
Can the scope of this service be customized for a special request?
If you're purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.
Are any discounts available in the SAP Store?
No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.
What is the delivery process for services that I purchase through the SAP Store?
After purchasing a service via the SAP Store, the delivery process is:
- Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
- Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
- Execution: The service will be delivered according to the scope and terms specified in your purchase.
- Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.
Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.
