SAP Sales Cloud Version 2, survey trend summary

Provide contextual guidance on improving the sales representative's store visits.

Overview

This feature provides insights such as survey summary, survey recommendations, and survey differences, by analyzing past completed surveys from previous visits to the account (currently applicable to checklist surveys only). The sales representatives can use these insights for their upcoming visits and enhance their interactions with customers.

Benefits

  • Summary of several past surveys in the same store and highlighting differences to help the field sales representative to be better prepared and do the right action
  • Eliminates the need of reviewing tens of PDFs summaries or skimming through past surveys to look for unstructured notes but instead quickly consume the survey summary built via Generative AI

Business Value

  • 50% time saved in compiling and analysing the store surveys

Details

Solution type

AI Feature