Self-service customer care for retail customers
The cohesive mobile application that end customers can use for full after-purchase support and benefiting the store agents as well with their processes. The end customers can see their purchase and trigger a warranty creation in SAP Service Cloud solution.
Overview
Earn customer trust and satisfaction with a user-friendly interface
The application offers high usability, allowing customers to navigate and interact with the application comfortably and makes it easy for users to complete tasks efficiently. By adopting a self-service approach, users can quickly access and manage their needs, speeding up processes and reducing dependency on customer service agent support. The application provides a transparent experience by offering a 360° view of customer data.
Make your back-office efficient by handling inquires via self-service
The back-office processes are optimized to ensure there is no latency, allowing for smooth and efficient handling of tasks without delays. Customer service is streamlined to focus on handling 3rd level inquiries, ensuring that more complex issues are addressed by highly trained experts. Additionally the solution can be enhanced of 24/7 chat support or leveraging automated AI services for immediate assistance at any time.
Drive business growth with seamless engagement and streamlined operations
Make customers feel valued by providing personalized direct marketing and ensuring continuous engagement through timely updates and notifications. The app supports business growth, enabling us to reach a wider audience and deliver a more efficient user experience. It reduces operational costs by automating key processes and simplifying workflows, leading to more efficient management and resource utilization.
Details
Solution type
Extensions and Add-ons
Industry
Retail
Compatibility
Works with
Features
Display purchase details
The system verifies the purchase order with the purchase order ID, e-mail address, and name. The customer can see their purchase detail and selects the product that needs a warranty.
Scan products to create warranties
In the purchase order details, the customer can select the product to create a warranty. The system creates in the background in SAP Service Cloud solution a registered product with a warranty.
Confirm warranty creation via e-mail
The customer receives an e-mail confirmation that their warranty was created for the selected product. The confirmation will also display the warranty ID, which can be used later for any customer support requests.
Plans and pricing
Standard Edition
Purchase order detail
Automatic warranty creation in SAP Service Cloud solution
E-mail confirmation
Price unavailable in this regionPurchase order detail
Automatic warranty creation in SAP Service Cloud solution
E-mail confirmation
Custom Edition
Customer request/claim creation and overview in SAP Service Cloud solution
Trigger return/repair process in SAP Service Cloud solution
Trigger order process in SAP Sales Cloud solution
Loyalty registration in loyalty solution
Price upon requestCustomer request/claim creation and overview in SAP Service Cloud solution
Trigger return/repair process in SAP Service Cloud solution
Trigger order process in SAP Sales Cloud solution
Loyalty registration in loyalty solution
Technical Information
| Solution type | Extensions and Add-ons |
| Category | CRM and Customer Experience |
| Industry | Retail |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Publisher
KPS Transformation GmbH
KPS has been a top SAP Global Customer Experience partner since 2000 and SAP Partner of the Year 2021 for Retail and Consumer Products and one of the TOP3 SAP CX Partners worldwide. KPS implements SAP end-to-end, from the digital core in SAP S/4HANA to Finance and Administration to all customer facing processes in the SAP CX solution.
