Achieve the perfect balance between customer experience and profitability
Today, customers want more. They expect a premium purchase experience that extends from the product page through delivery. And competition is fierce. Top retailers continue to push customer expectations higher, so all retailers have to act. Doing nothing is not an option. But providing a seamless omnichannel experience can cause margins to dip unless you have a good way to optimize order fulfillment. Fluent Order Management is a cloud platform that lets you do exactly that. It enables you to provide omnichannel fulfillment options (like Click and Collect and Ship from Store), design delivery workflows that provide a premium customer experience, and ship from the best location so you can maximize the margin on each order. Prepare for the future with Fluent Order Management.
Overview
Enhance your Customer Experience
With a single view of inventory and orders across all channels so you can provide a seamless omnichannel experience, more convenient delivery options, and show customers what’s in-stock before they go to your store to avoid disappointment.
Increase Store Profit
Use “Click and Collect” to boost store traffic, and provide store associates with user friendly tools that increase pick and pack efficiency.
Deliver Faster
Ship from a store near the customer to reduce delivery times, or use split shipments when stock for an order is not available in one location to get items to a customer faster.
Details
Solution type
Extensions and Add-ons
Industry
Retail, Consumer Products, Wholesale Distribution
Compatibility
Works with
SAP Commerce Cloud
Features
Product Availability
Show customers what's in stock at their local store so they're more likely to complete the sale.
Distributed Order Management
Manage orders and returns across all your distribution centers, stores and drop shippers.
Global Inventory
See a real-time view of all your inventory and increase what you have available to sell.
