Maximize business potential with AI-assisted customer experience solutions

Commerce Cloud is an e-commerce platform that unifies B2B, B2C, and B2B2C commerce experiences on one platform to drive profitable growth.

Connect your sales channels to each of your fulfillment systems and locations to benefit from streamlined integration, simplified access, and additional fulfillment models.

Retailers must manage the trade-off between customer happiness and rising costs of fast fulfilment. Now, you can strike a balance between customer satisfaction and operational efficiency by simultaneously optimising fulfilment strategy across your business goals.

Gain better insights into omnichannel product sales and align inventory levels to customer demand with reliable and accurate sales and inventory information.

SAP Omnichannel Promotion Pricing is a cloud-based solution that ensures consistent promotional pricing across sales channels to foster brand loyalty and drive revenue growth. Achieve consistent promotional pricing across your sales and engagement channels with a cloud-based solution that supports omnichannel customer experiences.

Free up your sales and support teams by giving customers 24/7 self-service access to critical order details, including delivery estimates, payment status, and more, regardless of the sales channel.

Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with AI-based recommendations.

Quote complex business offerings in minutes using CPQ software. Deliver results with an intuitive configuration process across every sales channel.

SAP Revenue Growth Management is a solution for account planning, tracking, management, execution, and analysis of trade promotions for consumer products. Empower sales teams and key account managers with an intuitive promotion planning tool for account plans and trade agreements.

SAP Intelligent Product Recommendation leverages historical data and machine learning to streamline and simplify the quotation process and customer experience for configurable products. Recommend the best products, default configuration options, price estimate, and more based on customer needs.

Improve service efficiency, accelerate time to resolution, and increase resilience with modern, scalable, cloud-native customer service software that connects to back-end and utilities-specific processes from SAP solutions.

SAP Enterprise Service Management is an omnichannel, unified approach to service delivery. It provides AI-powered customer inquiry and case management for efficient user engagements and resolutions.

Field service management software from SAP is a comprehensive, AI-enabled cloud solution that provides tools for scheduling, dispatching, and tracking field technicians, letting you resolve customer issues faster. With powerful field service software from SAP, you can connect processes and data to make better decisions that minimize risks while reducing costs.

Happy customers are loyal customers. Reach customers where they are with real-time, personalised, and omnichannel customer engagement.

Empower consumer products sales leaders to step up as profit and loss (P&L) owners who drive revenue, volume, and profitability.

The SAP Customer Checkout application provides point-of-sale management and real-time sales and stock updates. Give your sales staff the point-of-sale functionality they need to excel across sports and entertainment, retail, merchandising, and catering. SAP Customer Checkout supports common POS requirements and can be integrated with ERP systems for more options.</p> <ul> <li>On-premises deployment</li> <li>Intuitive and offline-capable POS system</li> <li>Standalone solution that can integrate with SAP S/4HANA or other ERP systems</li> <li>One solution for retail, quick service, and table service</li> </ul>

Maintain control over your ticketing processes and keep ownership of your data without disrupting your IT infrastructure.

From individual consumers to multiple business accounts, customers demand relevant, personalized engagements. With SAP Customer Data Platform, you can surface insights from customer data in real time across the enterprise to deliver winning engagements, boost revenue, and drive growth.

Support effective customer data management, enabling you to handle customer identity, consent, and authentication through a unified profile used for real-time customer engagement. This helps you provide a smooth customer experience while meeting robust security standards.

Get hands-on quickly with a working solution built using recommended configurations tailored to meet your specific company needs. Learn product capabilities to baseline your team and understand how to get the most value from SAP Commerce Cloud.

A fixed scope, fixed price service offering a proven and reliable approach to optimize time to value and utilize your investment in SAP Commerce Cloud. Achieve a live SAP Commerce Cloud solution based on a predefined scope by having SAP CX Services implement standardized features.

This service helps your team implement the SAP Sales Cloud solution to connect and guide customers throughout their buying journey. Transform and accelerate the lead-to-order process with increased sales performance.

As part of this enablement service, your team will receive an expert-guided workshop series based on your key sales automation use cases for SAP Sales Cloud. Connect with the experts in virtually-delivered sessions covering key product capabilities, best practices on solution design, and more. Plus, the SAP CX Services team prepares a big picture view of how the SAP Sales Cloud solution can be best optimized for ongoing success.

The SAP Service Cloud solution connects great experiences to outcomes that matter for your customer to maximize their lifetime value. The accelerated implementation service for SAP Service Cloud partners with your organization to guide you through a quick, efficient, and effortless implementation.

Your team will receive a series of enablement sessions based on key use cases on the end-to-end service management for the SAP Service Cloud solution. This includes sessions aligned to key product capabilities and integrating SAP Service Cloud and SAP Field Service Management solutions as well as SAP S/4HANA Cloud into your IT landscape.