SAP Enterprise Service Management, NLP classification

Identify sentiment from emails.

Overview

cb-start

The feature includes the sentiment output field that determines if the vocabulary used in the email from which a case is created, is positive or negative and the degree of positivity or negativity. The sentiment value from an email from which a case is created, indicates the overall emotion. The magnitude of sentiment indicates how much emotional content is present within the email, and is often proportional to the length of the text.

Benefits

Improve agent productivity
Empower agents to solve cases faster
Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Plans and pricing

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titleSAP Enterprise Service Management, NLP classification

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Details:
- AI Units are not required to use this AI offering in the underlying Cloud Service.
- You must have the base product in order to activate this solution.

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