Generate e-mail drafts based on past interactions via AI.
Generate an e-mail or a response e-mail based on the previous e-mail reply and purpose selected by the user for which an e-mail needs to be drafted, thus streamlining the service and support process making it easier for service agents to focus on processing of cases. No technical prerequisites to run SAP Enterprise Service Management in SAP S/4HANA Cloud Private Edition.
Overview
Inquiry Response Automation
Save a significant amount of time and manual effort in answering inquiries and requests, thereby significantly improving the company’s service management and userexperience
Business Partner Satisfaction Boost
Increased business partner satisfaction
Email Drafting Time Savings
80% time saved in drafting email responses for Shared Service agents
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP Enterprise Service Management, E-mail Draft Recommender
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
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Resources
AI Feature - Availability
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
Business Value 3-Pager
Interactive Value Journey
SAP Enterprise Service Management, E-mail Draft Recommender