Powering a unified commerce journey through centralized order management
Legacy order management tools are no longer sufficient for the new world of commerce. Find out how SAP Order Management Services helps retailers meet customer expectations across channels—without sacrificing margins. Dokument herunterladen
Legacy order management tools are no longer sufficient for the new world of commerce. Find out how SAP Order Management Services helps retailers meet customer expectations across channels—without sacrificing margins. 2 | 15
Table of contents
4 A new era of commerce challenges
5 Why traditional order management
falls short
6 Signs you’ve outgrown your legacy
order management system
7 Making order management a
strategic advantage
8 SAP Order Management Services
(OMS):
An essential step toward unified commerce
9 A portfolio built for commerce
10 SAP Order Management foundation
(OMF):
Enable omnichannel order orchestration
11 SAP Order Management for Sourcing
and Availability (OMSA):
Optimize sourcing decisions and fulfillment
strategies
12 SAP Omnichannel Sales Transfer and
Audit (OSTA):
Transform raw POS transactions into
valuable data
13 Why SAP OMS is the right choice for
your unified commerce foundation
14 Delivering customer satisfaction and
operational efficiency
15 Meet customer expectations—
without sacrificing margins
Table of contents
4 A new era of commerce challenges
5 Why traditional order management
falls short
6 Signs you’ve outgrown your legacy
order management system
7 Making order management a
strategic advantage
8 SAP Order Management Services
(OMS):
An essential step toward unified commerce
9 A portfolio built for commerce
10 SAP Order Management foundation
(OMF):
Enable omnichannel order orchestration
11 SAP Order Management for Sourcing
and Availability (OMSA):
Optimize sourcing decisions and fulfillment
strategies
12 SAP Omnichannel Sales Transfer and
Audit (OSTA):
Transform raw POS transactions into
valuable data
13 Why SAP OMS is the right choice for
your unified commerce foundation
14 Delivering customer satisfaction and
operational efficiency
15 Meet customer expectations—
without sacrificing margins
3 | 15
The commerce landscape today is more complicated than
ever. Shoppers expect to move fluidly across channels:
browsing online, purchasing in-store, and consulting with AI
agents for buying assistance, all while getting same-day
delivery at their doorstep. But with products scattered
worldwide across warehouses, stores, suppliers, and
distribution partners, the challenge for sellers is no longer
just about making a sale—it’s about keeping the promise
of order fulfillment in an unpredictable world.
The commerce landscape today is more complicated than
ever. Shoppers expect to move fluidly across channels:
browsing online, purchasing in-store, and consulting with AI
agents for buying assistance, all while getting same-day
delivery at their doorstep. But with products scattered
worldwide across warehouses, stores, suppliers, and
distribution partners, the challenge for sellers is no longer
just about making a sale—it’s about keeping the promise
of order fulfillment in an unpredictable world.