Meet your citizens where they live through intelligent content management
Learn how you can intelligently manage content and simplify your IT landscape while staying citizen centric using SAP Extended ECM for government by OpenText. Dokument herunterladen2 | 9
Digitalize to serve your constituents
Staying citizen centric today means meeting the expectations of Generation Z – mobile, digital,
and soon the largest segment of your constituency. In the meantime, demands for public sector
services are growing exponentially, as are the volumes of content involved in delivering them.
The SAP Extended Enterprise Content Management application for government by OpenText can help.
What if you could offer comprehensive transparency connect your users and external partners through
and documentation on issues while empowering staff to collaborative workspaces. Communications and documents
collaborate with one another and your citizens on key regarding problems can be made available to everyone
projects? And imagine if you could intelligently manage with a stake in solving them. You can manage documents
content and simplify your IT landscape at the same time. and physical records, encourage teamwork using threaded
discussions and file sharing, build content-centric workflows
SAP Extended Enterprise Content Management and approval processes, and maintain access protocols
(SAP Extended ECM) for government by OpenText can and audit trails. The application also helps you to optimize
help you break down data silos; merge data from e-mails, assets, protect public safety, boost service delivery, and
faxes, and social media with your application data; and safeguard financial health and compliance.
Objectives Solution Benefits Quick facts
Digitalize to serve your constituents
Staying citizen centric today means meeting the expectations of Generation Z – mobile, digital,
and soon the largest segment of your constituency. In the meantime, demands for public sector
services are growing exponentially, as are the volumes of content involved in delivering them.
The SAP Extended Enterprise Content Management application for government by OpenText can help.
What if you could offer comprehensive transparency connect your users and external partners through
and documentation on issues while empowering staff to collaborative workspaces. Communications and documents
collaborate with one another and your citizens on key regarding problems can be made available to everyone
projects? And imagine if you could intelligently manage with a stake in solving them. You can manage documents
content and simplify your IT landscape at the same time. and physical records, encourage teamwork using threaded
discussions and file sharing, build content-centric workflows
SAP Extended Enterprise Content Management and approval processes, and maintain access protocols
(SAP Extended ECM) for government by OpenText can and audit trails. The application also helps you to optimize
help you break down data silos; merge data from e-mails, assets, protect public safety, boost service delivery, and
faxes, and social media with your application data; and safeguard financial health and compliance.
Objectives Solution Benefits Quick facts
3 | 9
Digitalize and present diverse documents and content
From a technical perspective, SAP Extended ECM for
government presents a single point of access to your
digitalized enterprise information in a file structure that
is either predefined or defined by you. It provides role-
based views in several popular Microsoft and OpenText
user interfaces and lets you control access rights by user,
group, or role. The application can automatically check
defined file types for completeness and generate
document numbers to help make filing and finding
information easier. Intelligent scanning captures content
from images and faxes, letting you convert paper
documents to indexed and tagged electronic files.
An integrated, feature-rich viewer lets you search for
text strings and make text or graphic annotations in
documents. You can print and download files with
drag-and-drop functionality and apply e-signatures to
documents. Comprehensive redaction features help
you safeguard confidentiality before publication.
Your citizens are going digital
– or are already there. To help keep
them happy and safe, shouldn’t you
go digital too?
Objectives Solution Benefits Quick facts
Digitalize and present diverse documents and content
From a technical perspective, SAP Extended ECM for
government presents a single point of access to your
digitalized enterprise information in a file structure that
is either predefined or defined by you. It provides role-
based views in several popular Microsoft and OpenText
user interfaces and lets you control access rights by user,
group, or role. The application can automatically check
defined file types for completeness and generate
document numbers to help make filing and finding
information easier. Intelligent scanning captures content
from images and faxes, letting you convert paper
documents to indexed and tagged electronic files.
An integrated, feature-rich viewer lets you search for
text strings and make text or graphic annotations in
documents. You can print and download files with
drag-and-drop functionality and apply e-signatures to
documents. Comprehensive redaction features help
you safeguard confidentiality before publication.
Your citizens are going digital
– or are already there. To help keep
them happy and safe, shouldn’t you
go digital too?
Objectives Solution Benefits Quick facts
4 | 9
Capitalize on collaborative workflows
In the digital world, peer-to-peer collaboration is rapidly
replacing hierarchical decision-making. SAP Extended
ECM for government helps you build a digital workplace
through its integrated workflow features. You can set up
inboxes for individuals, teams, and organizational units
and appoint deputies to act for others. You can use
preconfigured or ad hoc workflows, for example, to create
a document approval loop with parallel review steps. And
you can save ad hoc workflows and adjust them for reuse.
Project members can be assigned to preconfigured roles
to improve resource management. Robust collaboration
features in project workspaces help encourage team
members in various roles to discuss content and
processes. You can empower users to generate
documents interactively and deliver them downstream
through multiple channels.
Preconfigured and ad hoc workflows
help you intelligently process public safety
investigations and mediate social service cases.
Objectives Solution Benefits Quick facts
Capitalize on collaborative workflows
In the digital world, peer-to-peer collaboration is rapidly
replacing hierarchical decision-making. SAP Extended
ECM for government helps you build a digital workplace
through its integrated workflow features. You can set up
inboxes for individuals, teams, and organizational units
and appoint deputies to act for others. You can use
preconfigured or ad hoc workflows, for example, to create
a document approval loop with parallel review steps. And
you can save ad hoc workflows and adjust them for reuse.
Project members can be assigned to preconfigured roles
to improve resource management. Robust collaboration
features in project workspaces help encourage team
members in various roles to discuss content and
processes. You can empower users to generate
documents interactively and deliver them downstream
through multiple channels.
Preconfigured and ad hoc workflows
help you intelligently process public safety
investigations and mediate social service cases.
Objectives Solution Benefits Quick facts
5 | 9
Help ensure governance, compliance, and auditability
To set up the digital processes essential for rigorous
governance, you must be able to share content freely
among applications. The features supporting this
openness are called content management interoperability
services (CMIS). SAP Extended ECM for government
harnesses CMIS to help you digitalize and classify
incoming content, number and structure its files,
and integrate it into other public sector applications.
As an SAP solution extension, SAP Extended ECM for
government is covered by the proactive and robust
change management processes that SAP applies to its
products to help make them future proof.
Equally essential to compliance and auditability are
solid archiving and retention policies for your process
components and products. Thorough records
management in SAP Extended ECM for government
helps you provide secure storage and long-term
retention for your information. At the same time,
archive overhead can be reduced.
You can mitigate exposure to
discovery costs and control
disposition of content according to
security clearance levels.
Objectives Solution Benefits Quick facts
Help ensure governance, compliance, and auditability
To set up the digital processes essential for rigorous
governance, you must be able to share content freely
among applications. The features supporting this
openness are called content management interoperability
services (CMIS). SAP Extended ECM for government
harnesses CMIS to help you digitalize and classify
incoming content, number and structure its files,
and integrate it into other public sector applications.
As an SAP solution extension, SAP Extended ECM for
government is covered by the proactive and robust
change management processes that SAP applies to its
products to help make them future proof.
Equally essential to compliance and auditability are
solid archiving and retention policies for your process
components and products. Thorough records
management in SAP Extended ECM for government
helps you provide secure storage and long-term
retention for your information. At the same time,
archive overhead can be reduced.
You can mitigate exposure to
discovery costs and control
disposition of content according to
security clearance levels.
Objectives Solution Benefits Quick facts