Skip to Content

Support Requests

Image of a signed document

Pre-order activities

  • Contract related topics
  • Payment terms

Contact: Please contact your local buyer

Image of people on a globe

Supplier enablement

  • Supplier enablement on Fieldglass
  • Supplier training
  • Support for suppliers with system usage
  • Auto/manual invoicing questions

Contact: SUPPLIER ENABLEMENT TEAM

Image of a credit card, an invoice and a shipping package

Ordering

  • 3rd party Services Requests
  • SOWs
  • Nonbillable/Billable Contingent Work Orders
  • Other Procurement related activities

Contact: PROCUREMENT OPERATIONS TEAM

Image of 3 persons representing, one with a ruler, one with a drawing, one with a pen

Ordering - External Workforce Center Team

  • Temporary staff ordering process
  • Worker master data maintenance (registration, C-User ID, account creation)
  • Missing timesheets
  • Worker related mandatory documents (CPS, information security training, questionnaire)

Contact: EWFC support

Global toll number +49 6227 7 78894

Image of an invoice, a calculator, and a stack of coins

Invoice posting/payment

  • All invoices - Invoice status, payment status, rejected invoices, invoice correction
  • Timesheet revision issues
  • Incorrect invoice status on FG 

Contact: ACCOUNTS PAYABLE

Activation Packages

External workers must complete an Activation Package prior to the start of their engagement at SAP.  Please ensure they fill out and sign the current version of the External Worker Confidentiality and Data Protection Statement, as well as complete the Mandatory Information Security & Compliance Training and the External Worker Questionnaire, provided below.

  • Please be sure to upload all pages of the signed External Worker Confidentiality and Data Protection Statement and Questionnaire to the activity items in Fieldglass

In addition to the completed documents required above, the activation package also contains the following documents which need to be reviewed by external workers. These do not need to be signed or returned to SAP.

  • SAP Code of Business Conduct for External Workers,
  • SAP Global Security Policy,
  • SAP Global Security Standard Information Classification & Handling,
  • SAP Global Data Protection & Privacy Policy

 

English

German

Videos and Documentation

FAQ

Supplier Training Videos

Note: For Japan specific info, please refer to SecureID Format and FAQ

Supplier Account Administration

Starter Pack

Network registration and supplier account setup guide for SAP Fieldglass 

Reporting and analytics

Temporary staff procurement

Quick Reference Guides

Accepting statements of work (SOWs) and adding workers

 (services procurement)

Submitting events and SOW line items for approval

Responding to job postings

(services procurement)

Accepting work orders

(services procurement)

Creating accounts and completing onboarding

(workers)

Completing time and expense sheets

(workers)

Creating an Invoice (SOWs)

Creating an Invoice (Contingent Orders)

Invoicing

Back to top