WeSmart – Energy and Water Industry’s Powerful and Intelligent Customer Service Chatbot

Give more power to your customers with frictionless communication options. With WeSmart - SEW’s smart customer service chatbot, energy and water providers can establish deeper and stronger customer relationships and drive digital self-service. Built to empower utility customers, WeSmart helps streamline operations and set up automated workflows to cover a multitude of industry use cases.

By Smart Energy Systems, Inc.

Overview

Enhance customer experience

WeSmart delivers digital self-service capabilities and advanced experience with cognitive technologies. It improves customer experience and positively differentiates brand perception. It offers personalized customer service across multiple channels.

Ensure seamless agent experience

WeSmart ensures greater contact center efficiency, improved agent utilization and reduced labor expense. With WeSmart, utilities can free up customer service representatives’ bandwidth to focus on more complex tasks and reduce the load of routine queries.

Increase retention and reduce customer churn

WeSmart offers 24x7 customer support and provides high quality support, high degree of accuracy and high throughput. The smart customer service chatbot increases customer satisfaction by effectively solving their issues whenever they demand.

Show more

Details

Solution Type

Extensions and Add-ons

Industry

Cross-Industry, Consumer Products, Utilities, Public Sector, Telecommunications

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP Integration SuiteSAP Cloud for Customer core applicationsSAP Mobile Platform

Features

Designed and Trained Exclusively for the Utility Industry

Programmed to provide automated workflows and humanized responses for customers’ frequently asked queries ranging from billing, and outages to service request updates. Configure and customize chatbot templates based on specific business objectives and utility needs

Designed and Trained Exclusively for the Utility Industry
Automated AI Conversations and Multi-channel Interactions

Allow customers to interact with the chatbot across multiple channels based on their preferences. Engage customers anytime during their journey with minimal human intervention and drive digital adoption

Automated AI Conversations and Multi-channel Interactions
Powered with Deep Learning and AI-ML-NLP Algorithms

Leverage deep learning with the power of Advanced AI, NLP, and ML to process data and deliver accurate responses to all customer requests, 24x7. This includes data collected from across channels such as utility FAQs, live chat interactions and previous chat interactions

Powered with Deep Learning and AI-ML-NLP Algorithms

Plans and pricing

  • Advanced Chatbot

    Advanced Chatbot

    Includes 1 Month
    Price upon request
    • Has prerequisite
      • See all pricing details

    Advanced Chatbot

    Includes 1 Month

  • Basic Chatbot

    Subscription fee based on no. of active metered services

    Includes 1 Monthly Subscription
    Price unavailable in this region
    • Minimum contract 1 year
    • Has prerequisite
      • See all pricing details

    Subscription fee based on no. of active metered services

    Includes 1 Monthly Subscription