Delight your customers with the open multichannel platform for portals, AI bots, and apps
Online Self-Services enable utility customers to manage requests on the web, in the app, or via AI bot through automated, cross-channel synchronized processes. Preconfigured templates accelerate implementation and cut costs. Integrates seamlessly with SAP S/4HANA and other SAP solutions for end-to-end efficiency.
Benefits
Maximize user experience and customer loyalty
Realize innovative ideas in the area of customer engagement, improve customer loyalty, and increase the quality of your digital service. Take your customer self-service to the next level. The open, stable software architecture is highly scalable, meets the highest security standards, and integrates seamlessly into your existing IT landscape.
Avoid manual post-processing through seamless integration into your IT systems
Orchestrate all relevant processes and systems and make your portal the central data hub. The professional ITC PowerCommerce® adapter framework, along with numerous standard and universal adapters, enables reliable integration of leading IT systems in the energy industry, such as billing, CRM, EDM, and other industry-specific applications.
Increase customer satisfaction with easy access to billing information
Provide your customers with easy, digital online access to interim consumption and billing information. This gives them 24/7 paperless access to all relevant information – clearly, easily understandable, and conveniently displayed on an intuitive dashboard.
Features
Automate your online customer self-service across all processes
Automate and integrate all processes from A to Z, from registration to meter reading. Maintain full scalability, multi-tenancy, and white-label capability. The solution is multilingual and supports all media, including electricity, gas, water, fiber optics, and more.
Empower your customers to understand and optimize their consumption
Provide your customers with numerous analysis tools such as load profile viewers, heatmaps, bar charts, or pie charts. These help users evaluate energy data and consumption patterns.
Digitize grid connection processes, involve customers, installers, and employees
Configure as a house or grid connection portal to handle applications for network connections (electricity, gas, water, district heating), charging points, infrastructure, renewable energy systems, and storage units, as well as cooling systems and heat pumps.
Plans and pricing
All plans include:
Trial Edition
Test all the features of the multi-channel platform for digital customer portals and apps in the energy sector. This version includes the most common functions for online customer self-service.
For 3 MonthsFree- Maximum contract 3 months
Test all the features of the multi-channel platform for digital customer portals and apps in the energy sector. This version includes the most common functions for online customer self-service.
Custom Edition
Includes all the features needed for successful online customer self-service.
Optimized for operation in your own data center.
Price upon requestIncludes all the features needed for successful online customer self-service.
Optimized for operation in your own data center.
Custom Cloud Edition
Includes all the features needed for successful online customer self-service.
Fully integrated cloud deployment. No local installation required.
Price upon requestIncludes all the features needed for successful online customer self-service.
Fully integrated cloud deployment. No local installation required.
Basic Edition
Includes the most important functions for online customer service: registration, meter reading, and online billing.
Simple customer self-service from the cloud.
Price unavailable in this regionIncludes the most important functions for online customer service: registration, meter reading, and online billing.
Simple customer self-service from the cloud.
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Application Development and Automation |
| Industry | Utilities, Public Sector |
| Works with |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
|
| Compliance |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
All Functions and Features at a Glance
The Portal App for Everyone
Energy Management Platform Functional Overview
Publisher
ITC Internet-Trade-Center AG
For over 25 years, ITC AG has been a leader in the design and implementation of reliable and innovative software solutions for online customer service and energy management. Our clients include utility companies, municipal utilities, energy service providers, the public sector, and industrial enterprises. We offer the technological platform for user-friendly online services across all channels, on the web and as apps, OEM solutions, and energy management software. Our focus is on complete, secure process automation and the seamless integration of third-party systems. Over 700 companies in Europe rely on ITC AG as a provider of a professional multichannel solution for portals and apps in the areas of customer care, sales, smart metering, smart energy, and energy management – all based on the powerful ITC PowerCommerce® platform.
