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Close technology and digital employee experience gaps

Understand whether IT investments, resources, and services are meeting the needs of employees.

Drive the right actions to ensure IT technology and services are driving productivity, engagement, and business outcomes with the Qualtrics EmployeeXM solution for IT and the Qualtrics EmployeeXM solution for IT Support.
  • Cloud deployment
  • Automated surveys
  • Smart routing through automated workflows
  • Digital intercepts

Key Benefits

Understand the employee technology experience

Gain a complete understanding of the current employee relationship and experience with your existing technology, tools, and services.

Ensure new implementations meet employee needs

Monitor feedback throughout internal project rollouts, gathering insights from the teams responsible for the implementation and the employees impacted by it.

Improve ongoing IT support processes and quality

Combine experience data and operational data to understand IT’s internal customer needs and learn how to improve the efficiency of your help desk.

Key Features

Key driver analysis

  • Pinpoint priority areas for improving everyday technology experiences
  • Use insight to reveal opportunities that improve productivity and job enablement

Configurable employee survey capabilities

  • Understand pre-and post-implementation sentiment
  • Perform outreach to a subset of employees affected by a specific rollout

Digital intercepts and ticketing

  • Meet employees in the flow of work to gather insights on their technology experience
  • Deploy transactional feedback loops as part of the help desk

Build a business case

New Microsoft + Qualtrics study reveals the impact of breakthrough technology experiences on employee engagement

From software updates to hardware failures, bad IT experiences can be incredibly frustrating. Our latest study in conjunction with Microsoft shows just how impactful the technology experience is on the employee experience.

A concrete way to measure IT’s impact on an employee’s at-work experience

Improving employee sentiment and employee loyalty is a critical way for an organization to attract winning talent. When workers have a modern workplace experience that is connected, flexible, and empowering, it sends a clear signal that they’re valued and work for a forward-leaning organization.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and compliance

Focus on your business and customer relationships, while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data center.

Questions? Get in touch!

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