Build intelligent service operations with enterprise remote access and support
Empower your service agents to troubleshoot and resolve issues more quickly and work remotely by connecting to any device or smart product, anywhere, improving customer satisfaction and productivity for critical digital processes with seamless integrations to SAP Service Cloud.
Overview
Streamline customer engagement
Enable your service agents to diagnose, troubleshoot and resolve customer issues in real-time by remotely connecting to any device or smart product and engaging with customers on the support channel that is right for the request improving customer satisfaction and overall service operations.
Improve first-call resolution rates by up to 50%
Solve customer problems as quickly and smoothly as possible with fast, flexible, easy-to-use remote support technology and remote control solutions that let's your service agents directly fix the issue from anywhere in the world.
Save money on support costs
Provide end-to-end encrypted remote support for any device or machine, whether manned or unmanned, and access files and applications, take control of remote systems and troubleshoot problems as though you were there in person reducing downtime and on-site repair costs.
Details
Solution Type
Extensions and Add-ons
Industry
Retail, Consumer Products, Automotive
Compatibility
Works with
Features
Intuitive UX
The integration provides both remote control and remote assistance capabilities within the SAP Service Cloud Agent Dashboard making the UX more intuitive and reducing the need for agent training.
Fast connection initiation
The TeamViewer plugin automatically retrieves customer data, including name, email and phone number, from SAP Service Cloud making it easier and faster to send support session invitations.
Easy activation
Your service team only needs to connect their TeamViewer account once to activate the integration in SAP Service Cloud saving critical time during each customer support call
Plans and pricing
All plans include:
Pro
Conditional Access Router
Mobile SDK
Mobile Device Support
REACH API
Price upon request- Has prerequisite
See all pricing details Conditional Access Router
Mobile SDK
Mobile Device Support
REACH API
Basic
Integration Add-On Package
Includes 5 Users Price unavailable in this region- Has prerequisite
See all pricing details Integration Add-On Package
Includes 5 Users
Customer reviews
Technical Information
| Solution Type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Retail, Consumer Products, Automotive |
| Works with |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
How Bühler relies on digital support processes to support its plants & customers
What companies stand to gain from IT/OT convergence
How Cimbali Group reduces time-to-resolution by up to 20 percent
Publisher
TeamViewer Germany GmbH
TeamViewer is a global leader in remote connectivity and workplace digitalization solutions. TeamViewer’s solutions span from remote support to managed enterprise connectivity and IoT to industrial augmented reality, enabling companies to build more intelligent supply chains and service operations.
