Real-time feedback loop on any Sales & Service Cloud event or trigger
This "Instant Feedback Loop" B2B Emarsys accelerator enables you to communicate near real-time with your customers based on any Sales & Service Cloud event or triggers to lift your overall customer experience.
Overview
Keep your customer informed in real time of Sales & Service Cloud events
Keep your customer informed in real time of any Sales & Service Cloud events, triggers, signals and updates. Example: after service ticket creation, an automated email with all relevant details will be send out to your customer.
Use Emarsys centrally for all Sales & Service Cloud communication
Use Emarsys as central engagement- and analytics-tool for all of your Sales & Service Cloud communication. Make use of any Emarsys available features that will help you to create hyper-personalised messages.
Ensure your Sales and Service communication is always in context
Personalise your customer Sales and Service experience communication to impact customer lifetime value and ensure your messages are always in right context.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Consumer Products, Industrial Manufacturing, Utilities
Compatibility
Works with
Features
Insert re-usable blocks on email-templates for Sales and Service communication
Insert your re-usable blocks on email-templates for your Sales and Service communication. Final customer data and details from SAP Sales & Service Cloud will show up after sending out the communication (see small image) - near real-time after event notification.
Use re-usable blocks on email-templates for Sales and Service communication
Get re-usable blocks for your email-templates for your Sales and Service communication. Final customer data and details will show up after sending out the communication - near real-time after event notification.
Get a campaign automation to release email communication
Get a ready to use campaign automation program that will always release an email to your customer based on a certain event or trigger from Sales & Service Cloud with pre-defined data and details - near real-time.
Plans and pricing
Instant Feedback Loop
Accelerator assets & integrations: “Instant Feedback Loop”
One Workshop to define one event to trigger automated communication + define data for personalized email
Establish communication & automated updates between SAP Sales & Service Cloud and Emarsys
Get an end-to-end process, including one finalized email showing attached event details (up to 15 personalization tokens)
Get one full automation whenever the event starts a trigger
Best practices and further inspirations from other projects
Edition with deliverables as described in "Pricing Feature Description"
Accelerator assets & integrations: “Instant Feedback Loop”
One Workshop to define one event to trigger automated communication + define data for personalized email
Establish communication & automated updates between SAP Sales & Service Cloud and Emarsys
Get an end-to-end process, including one finalized email showing attached event details (up to 15 personalization tokens)
Get one full automation whenever the event starts a trigger
Best practices and further inspirations from other projects
Edition with deliverables as described in "Pricing Feature Description"
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Marketing |
| Industry | Cross-Industry, Retail, Consumer Products, Industrial Manufacturing, Utilities |
| Works with |
|
Resources
All information in one document
Reply SAP Emarsys customer case for proven expertise
Watch our video with more explanations
Instant Feedback Loop - One Pager
Publisher
Reply Deutschland SE
Syskoplan Reply supports its customers with the implementation of the latest, innovative SAP solutions for improving their entire digital value-creation chains. As a multiple award-winning SAP partner, Syskoplan Reply is a leader in the SAP ecosystem.
