Improve Your Contact Center Productivity
AMC Technology’s DaVinci toolkit is designed to orchestrate complex use cases for SAP contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
Overview
Improved Agent Experience
Agents will get a 360 view of the customer even before answering the phone. DaVinci's embedded CRM experience gives contact centers a single pane of glass view of the customer, improving agent productivity and overall experience.
Improved Customer Experience
DaVinci gives customers the ability to interact with businesses across the channels they use the most, including voice, SMS, WhatsApp, video, chatbots, webchat, and more. Customers don't need to repeat information as the interaction history is stored and passed to each agent.
Increased Call Center Visibility
Call activities are generated automatically, giving supervisors a better understanding of agents’ activities and the ability to make accurate. data driven decisions.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Consumer Products, Banking, Public Sector
Compatibility
Works with
Features
Contextual Call Controls
Highly configurable telephony controls which are presented based on the status of the interaction the agent is associated with (hold, transfer, conference, etc.)
Comprehensive Reporting
360° view of the contact center to make informed, data-driven decisions. Generated reports eliminate the need for manual reporting and generates correct information. Channels are handled from a single user interface within SAP rather than being siloed in different systems.
360° Customer View
Know caller details such full customer details, interaction history, and IVR entered information to get a 360 view of your customer, even before the agent answers the call.
Plans and pricing
Toolkit Custom Edition
For organizations with advanced integration needs, hybrid environments, or custom AI deployment goals.
Fully customizable access to multiple CRM, telephony, and AI integrations.
Ideal for hybrid teams, migration projects, and selective user feature access.
Mix and match apps to align with complex workflows and tech stacks.
Price upon requestFor organizations with advanced integration needs, hybrid environments, or custom AI deployment goals.
Fully customizable access to multiple CRM, telephony, and AI integrations.
Ideal for hybrid teams, migration projects, and selective user feature access.
Mix and match apps to align with complex workflows and tech stacks.
Toolkit Agent Bundle
Connects your core systems and equips agents with essential CTI tools, all within a unified interface.
Integrates one CRM and one telephony platform of your choice.
Includes key CTI capabilities: click-to-call, screen pop, and call controls.
Vendor-agnostic architecture for flexibility and scalability.
Built-in security, identity management, and deployment tools for full data control.
Price unavailable in this region- Minimum contract 1 year
Connects your core systems and equips agents with essential CTI tools, all within a unified interface.
Integrates one CRM and one telephony platform of your choice.
Includes key CTI capabilities: click-to-call, screen pop, and call controls.
Vendor-agnostic architecture for flexibility and scalability.
Built-in security, identity management, and deployment tools for full data control.
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Sales |
| Industry | Cross-Industry, Consumer Products, Banking, Public Sector |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Datasheet: AMC Technology's DaVinci for SAP CRM
Customer Story: CAA with DaVinci
DaVinci Toolkit Overview
Datasheet: AMC Technology's Professional Services
Publisher
AMC Technology, L.L.C.
Founded in 1995, AMC has led the way in implementing complex integrations for some of the world’s most demanding contact centers. Over the years, we repeatedly encountered the same challenges: pre-built solutions that couldn't adapt to unique business needs and custom solutions that, while powerful, were costly and difficult to maintain. Recognizing the need for something different, we set out to bridge the gap between rigid, one-size-fits-all tools and expensive, high-maintenance custom builds. Drawing on our extensive expertise and hundreds of successful implementations, we developed DaVinci—a platform designed to offer the adaptability of a custom solution with the ease of deployment of a pre-built one, making integration seamless, flexible, and future-proof.
