Empower your customers and optimize your operations

Name: SAP B2B Self-Service Portal
Brand: SAP SE

Free up your sales and support teams by giving customers 24/7 self-service access to critical order details, including delivery estimates, payment status, and more, regardless of the sales channel.

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Overview

Boost customer satisfaction while reducing support costs

Meet rising customer expectations with 24/7 self-service access to order updates, invoices, and more. Fewer routine inquiries mean lower costs to serve, and it frees up teams to spend more time on high-value customer engagement.

Deploy fast with native ERP connectivity

Built as an ERP add-on, the solution connects directly to backend data—enabling fast deployment with minimal IT effort and without need for custom integration. Partners offer implementation packages that will get you up and running in weeks.

Scale seamlessly from a B2B portal to full B2B e-commerce

Start with post-purchase transparency, then expand. Partners can easily incorporate additional features like claims management, reordering and full e-commerce—no replatforming required.

Details

Solution type

Business Essentials

Compatibility

Works with

[productWorksWithTooltip]

SAP S/4HANA Cloud Private Edition
SAP S/4HANA Cloud Public Edition

Features

Support orders across all sales channels

Whether orders come from EDI, email, field sales, or web—customers see it all in one place. Provide complete visibility, no matter how the order was placed.

B2B self-service portal showing details on orders from all channels, including EDI, email, field sales, and web.

Provide real-time order visibility

Give customers instant access to order status, delivery estimates, and payment updates—anytime, across all devices—without needing to contact support.

B2B self-service portal showing order details including delivery estimates, and payment updates—anytime, across all devices.

Deliver a secure, branded customer portal

Offer a professional self-service experience that reflects your brand. Customers can log in from desktop or mobile to securely view orders, documents, and history on demand.

Expand portal features based on customer needs

Add portal capabilities such as returns management, quote creation, support tickets and invoice payment – collaborating with proven partners.

B2B self-service portal with enhanced capabilities such as returns management, quote creation, and support tickets.

Built on a future-proof commerce platform

Start with post-purchase self-service and scale when ready. The same platform supports B2B e-commerce features like account structures, approval workflows, contract pricing, and reordering.

B2B e-commerce product detail page showing product details, inventory availability and ability to add to cart and transact.

Plans and pricing

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validUntil253370723039000

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technicalName000000000008901850

titleSAP B2B Self-Service Portal

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tncAvailabletrue

audiencepublic

isAddOnfalse

features[]

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prerequisites

prices[]

salesMetric{"id":"flat_fee","name":"Flat Fee","description":"Flat Fee is a fixed fee for the Cloud Service.","elasticity":"Elastic"}

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deploymentTypePublic Cloud – non S/4HANA

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Included:
- Pricing structure and contract duration details are available on request.
Metric:
- This service is priced by flat fee. A flat fee is a fixed payment for the cloud service.

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