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Support

SAP Support

Keep your systems running at peak performance – and get more value from your new and existing SAP software – with SAP Support. We offer a range of support services, including long-term plans, embedded teams, remote technology support, a self-service portal, and more. Our experts can help with everything from SAP implementation and maintenance to system improvements and innovation strategies. 
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SAP Preferred Success

SAP Preferred Success combines the best of what SAP has to offer to ensure your success in the cloud: exclusive access to success resources to accelerate adoption of the solution, role-based learning and enhanced incident handling for customers currently running SAP SuccessFactors, SAP S/4HANA Cloud, and SAP Hybris Cloud for Customer.

SAP Preferred Care

SAP Preferred Care offers technology support on a personal level. With this plan, we work with you to improve in-house product knowledge, enhance issue resolution processes, and keep your systems running at peak performance.

SAP Enterprise Support

Regardless of the way you deploy your IT landscape – on premise, in the cloud, or in a hybrid scenario – SAP Enterprise Support offers proactive, remote support from day one. This plan covers the entire solution lifecycle. 
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Visit the SAP Support Portal and the SAP ONE Support Launchpad – where SAP customers and partners can search our knowledge base, find solutions to issues, report incidents, and more.

Find Solutions

Search our knowledge base for solutions to issues you may be experiencing with your SAP products. 

Contact Support

Report an incident to Product Support if you are unable to find a solution to your issue online. 

Download Software

Visit the SAP Software Download Center – the main hub for downloading and ordering SAP software. 

Manage Users

Are you an admin? Use our self-service tool to manage s-user access to your company's applications. 
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Access the latest information on installation, upgrades, product availability, and more in the SAP Help Portal.
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Stay up-to-date via WhatsApp. Receive SAP Product Support updates on your mobile device. 

SAP Digital Business Services

Digital is everywhere – and businesses must either adapt to this new market reality or risk falling behind. Discover how SAP Digital Business Services can support your transformation journey every step of the way, from strategy to technology implementation and beyond.  

SAP Solution Manager

Easily manage your SAP and non-SAP applications throughout their lifecycles – with SAP Solution Manager. Based on an SAP Enterprise Support contract, it includes all the processes, tools, and services you need to support your IT landscape now and in the future. The latest release, 7.2, can also help you increase the value of the digitization provided by SAP S/4HANA. 

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