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Support and Success Plans 

Access proactive and preventative support from day one

Accelerate your implementations, optimize your IT operations and speed up your business process innovation with SAP Enterprise Support
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Across all deployment scenarios, SAP Enterprise Support covers the complete solution lifecycle:

  • Collaborate easily with SAP experts through SAP Enterprise Support value maps to achieve defined targets and address your business needs
  • Empower your employees to build the necessary skills through the SAP Enterprise Support Academy 
  • Innovate and realize value, and identify business and IT improvement potential through intelligent tools 
  • Protect business continuity with mission-critical support and accelerate problem resolution with best-in-class service level agreements

Explore our pillars of proactive support

Our powerhouse collection of support tools and services is built on our unique expertise from over 45 years of working with SAP customers worldwide.
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Image of two people shaking hands, representing the connection between customers and SAP experts available through SAP Enterprise Support.

Collaboration

Receive guidance from support experts by interacting with them through the SAP Enterprise Support value maps, and get help during mission-critical situations. 

Image of a mortarboard, representing the education offered through SAP Enterprise Support Academy.

Empowerment

Use the SAP Enterprise Support Academy program, a part of your SAP Enterprise Support agreement, to train your staff members to overcome complexity.

Image of a bar chart, representing the tools, reports, and services you can unlock with SAP.

Innovation and value realization

Access tools, reports, and services to unlock the business value of existing investments for accelerating innovation.

Image of a an EKG, representing the mission-critical support available to you from SAP Enterprise Support.

Mission-critical support

Get the attention you need at the speed you expect for whatever issues arise,  regardless of your deployment scenario.

SAP Enterprise Support, cloud editions

SAP Enterprise Support, cloud editions, is our foundational support offering. It supports successful cloud adoption across your enterprise by taking advantage of learning resources from the SAP Enterprise Support Academy program.

Promote cloud adoption across your enterprise

The capabilities of SAP Enterprise Support, cloud editions, include the Next-Generation Support concept functionalities, such as:

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Expert Chat service

Resolve incidents nearly twice as fast by connecting to technical support experts instantly.

Guided Answers tool

Quickly ask questions and narrow down answers based on information collected from other customer experiences.

Schedule an Expert service

Connect with an SAP support engineer in a live, one-on-one 30-minute call.

Enable the intelligent enterprise

SAP Enterprise Support provides a range of services and tools to help you realize more business value and accelerate the adoption of the latest innovations.
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Recommendations for innovation and improvement

Improve your existing SAP solutions with the SAP Innovation and Optimization Pathfinder service. Gain insight to navigate your digital transformation journey.

Increasing the value of your support engagement

Navigate more than 1,300 learning materials, support services and best practices with SAP Enterprise Support Academy and value maps. Select the right offering at the right time for the right situation – and take full advantage of your SAP software environment.

Managing solutions with SAP ONE Support

Learn how SAP ONE Support lets you take advantage of a consistent support experience in a unified support infrastructure, so you can integrate business processes across the lifecycle of SAP solutions in any on-premise, cloud, or hybrid landscape.

See how customers are succeeding with SAP

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More efficient with SAP Digital Business Services

Learn how Stara is embracing digital transformation to create innovative farm products for its customers. 

Helping improve the lives of millions affected by disease

Find out why Shire turned to SAP Enterprise Support for expert help in integrating multiple IT systems and migrating from Oracle to the SAP HANA database.

Increased efficiencies with SAP Enterprise Support

Learn how Pets at Home is becoming a digital enterprise and deploying more-intuitive solutions for its employees.

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