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SAP Service Ticket Intelligence

System Requirements

View technical documentation to implement, manage, and configure the SAP Service Ticket Intelligence application.
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API Documentation Authentication

Allow your client systems to gain access to the API of SAP Service Ticket Intelligence through an Auth 2.0 access token request.

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Model Training API

Explore generic model training API for different machine learning services and reference common machine learning model attributes.

Security

Learn our approach to protecting data privacy for the SAP Intelligent Services for Customer Service application.
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Data Privacy

Service ticket content, which may be sensitive and personal, is required to develop data models and processes, but isn’t retained after the data model is generated.


Deployment Scenario

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Public Cloud and Platform as a Service

Improve service response times with automated processing through SAP Cloud Platform. Exploit the knowledge hidden in historic data of resolved service tickets.

Integration

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Integrate with SAP and third-party solutions

Based on the REST API through HTTP, SAP Service Ticket Intelligence allows you to pursue integrations across different platforms.

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Integrate with SAP customer service software

SAP Service Ticket Intelligence is embedded in solutions – such as SAP Hybrid Cloud for Service – so you can build applications.

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