Skip to Content
Nous contacter
Discutons en ligne Discussion en direct hors ligne
Discutez en ligne avec un interlocuteur SAP qui vous aidera à résoudre vos problèmes.
Nous contacter
Nous envoyer vos commentaires ou vos questions par e-mail.

Service Ticket Intelligence Features

Rethink your service team operations with automated categorization and intelligent processing of service inquiries – all enabled by machine learning.

Ticket Categorization

Classify incoming tickets with accuracy

Use a data model based on historical data of successfully classified service tickets. With deep learning techniques, you can categorize and route the content of incoming support tickets while complying with service level agreements.

Solution Recommendations

Expedite problem resolution and scale the business

Receive proposals generated from machine learning capabilities to get the most relevant answers for incoming service tickets. Avoid repetitive manual efforts of examining the ticket contents to classify and assign it to the right agent.

SAP Software Accessibility

Product Road Map

Back to top