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SAP Service Ticket Intelligence

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susanne.adam
Susanne Adams
Industry Solutions Expert
SAP

Combine human brain power with machine learning

Find out how machine learning models apply historical data to assign an incoming service ticket to the right category and propose feasible solutions.

saigiridhar.varanasi
Sai Giridhar Varanasi
Solution Expert
SAP

Automate ticket sorting with machine learning

Look at how deep learning neural networks helps SAP Service Ticket Intelligence, in SAP Cloud for Customer, deliver intelligence ticketing capabilities.

scott.hirst
Scott Hirst
SAP Hybris Center of Excellence APJ
SAP

Enhance customer experiences with smart ticketing

Handle tickets from your CRM system better by training your model against historical problem descriptions, service categorization,
and related resolutions.

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