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Capture d'écran d'une discussion en direct avec le service client dans SAP Service Cloud

Facilitez la communication avec vos clients

Offrez des expériences de service client de grande qualité et accélérez la résolution sur tous les canaux.

Omnichannel Service

Improve customer satisfaction with fast, reliable, and personalized service across channels.

Ticket and Case Management

Increase first-contact resolution rates and boost customer satisfaction.

Service Intelligence

Increase service efficiency and quality with artificial intelligence and machine learning.

Analytics and Experience Management

Manage customer service operations efficiently and improve customer experiences.

Ease of Integration

Break down system silos and improve customer service efficiency and business outcomes.

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